Elthia Rousseau
Mount Maunganui,Mount Maunganui
Summary
Dynamic hospitality professional with a strong track record in enhancing operational efficiency and achieving business objectives through strategic budget management, staff training, effective inventory management, and procedural oversight. Demonstrated expertise in building strong customer relationships and leading teams to resolve and navigate conflicts successfully. Recognized for adaptability and implementing changes that elevate service standards, with key skills in leadership, communication, and strategic planning. Aspire to elevate organizational performance while ensuring exceptional service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Polar Dessert Bar
New Zealand, Mount Maunganui
01.2024 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed payroll processing for employees.
- Managed the ordering, receiving, storing, issuing, counting, and disposing of all stocks.
- Performed administrative duties such as filing documents and processing invoices.
- Provided leadership during times of organizational change or crisis situations.
- Directed recruitment, hiring, and training of new staff members.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Generated weekly work schedules using specialized software.
- Ensured compliance with industry regulations and company policies.
- Assigned tasks to associates to fit skill levels, and maximize team performance.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed completed work to verify consistency, quality, and conformance.
Waitress and Bartender
Hide Thirst and Hunger
New Zealand, Mount Maunganui
10.2023 - 01.2024
- Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Answered questions about menu items, ingredients, and pricing.
- Addressed concerns quickly to improve customer experience, and escalated issues to management for resolution when necessary.
- Utilized the POS system to total meal costs and add taxes for final bill calculation.
- Carefully inspected identification of customers to verify age requirements for the purchase of alcohol.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Effectively multitasked within a fast-paced environment.
Substitute Primary School Teacher
Commission Scolaire des Samares
Canada, Quebec
10.2022 - 06.2023
- Instructed students in standardized subjects, as well as general learning strategies and skills for social development and character.
- Managed classroom behavior through the implementation of positive reinforcement and conflict resolution strategies.
- Provided individualized support and intervention for students with learning difficulties.
- Implemented school policies regarding dress code, discipline, and attendance.
- Administered and graded tests to measure student performance and identify areas of concern.
- Encouraged critical thinking skills through problem-solving activities and discussions.
- Oversaw class field trips to keep students safe, and educate them about related topics.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
Food Prep Cook
Middle Beach Lodge
Canada, British Columbia
04.2022 - 10.2022
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Adhered to regulatory standards regarding safe and sanitary food preparation.
- Ensured that all foods were stored properly and safely, at the right temperature.
- Cooked meals according to restaurant menus using various cooking methods, including grilling, frying, sautéing, roasting, and baking.
Store Assistant
Chocolate Tofino
Canada, British Columbia
05.2022 - 10.2022
- Operated a point of sale system, handling cash, credit, and return transactions efficiently.
- Removed final chocolate products, packaged in designated containers, and prepared items for shipment or further processing.
- Ensured compliance with health and safety regulations, creating a safe environment for both staff and customers.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
Sales Assistant
Long Beach Surfshop
Canada, British Columbia
06.2022 - 10.2022
- Organized stockroom shelves, racks, and bins according to store layout and product categories.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Recommended, selected, and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Processed orders accurately and efficiently using a POS system.
- Explained rental policies to customers and answered questions about contracts and agreements.
Front Desk Receptionist, Barista and Night Auditor
HI Jasper
Canada, Alberta
08.2021 - 04.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Processed payments from customers using a variety of payment methods, including credit cards, checks, and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Performed nightly audits of all cashiering staff by verifying the accuracy of shift paperwork and balancing accounts.
Housekeepers and Laundry Attendant
Cox Bay Beach Resort
Canada, British Columbia
07.2020 - 07.2021
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
- Performed routine maintenance tasks on washers, dryers and other related equipment.
- Assisted customers with their inquiries regarding laundry services.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
Delivery Driver and Prep Cook
Benny & Co.
Canada, Quebec
01.2020 - 05.2020
- Verified deliveries against shipping instructions prior to delivering to customers.
- Presented order bills and collected payments for deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Trained new employees on proper techniques of preparing meals safely.
- Maintained records of daily food usage in accordance with health regulations.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Made meals in accordance with company standards and requirements.
Waitress and Bartender
Restaurant du Fleuve
Canada, Quebec
01.2020 - 03.2020
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Prep Cook
Justin Lane
Australia, Burleigh Heads
09.2019 - 12.2019
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Made meals in accordance with company standards and requirements.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Garnished and arranged dishes into creative presentations.
- Adhered to health department regulations regarding food storage and sanitation standards.
Youth Worker
Maison des jeunes de Saint-Gabriel-de-Brandon
Canada, Quebec
06.2018 - 09.2018
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
- Designed and led recreational activities that foster teamwork, physical health, and social interaction.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Maintained detailed records of youth attendance, participation, and progress.
- Organized events and field trips that expose youths to cultural, educational, and career opportunities.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Provided referrals to counseling services or other social service agencies when necessary.
- Assisted in supporting adolescents alongside social workers.
Sales Agent
Boutique Claire
Canada, Quebec
03.2018 - 06.2018
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Grocery Clerk
Tigre Géant
Canada, Quebec
06.2017 - 10.2017
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Updated pricing information and placed sale tags on designated items.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
Store Assistant, Food Prep and Butcher
Dépanneur Aldo
Canada, Quebec
03.2014 - 10.2016
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Interacted with customers to identify needs and preferences.
- Performed daily food prep tasks such as chopping vegetables, grinding meats or making sauces.
- Packaged, weighed, and labeled meat products accurately for retail sale.
- Prepared meats for sale and consumption by cleaning, cutting, and discarding inedible parts.
- Maintained strict adherence to safety and hygiene standards in meat preparation and storage.
Education
High School diploma -
Pierre-De-Lestage High School
01.2016
Skills
- Team leadership
- Conflict resolution
- Sales management
- Customer service
- Training development
- Inventory management
References
- Tom Kluitenberg, Middle Beach Lodge, Manager, 250 725 2900
- Kim Shaw, Chocolate Tofino, Manager, 250 725 2526
- Cecile Levasseur, Hi Jasper, Manager, 587 870 2395
Certification
- Food Safety, New Zealand, School of Food and Wine
- Xero Advisor Certification
- Xero Payroll Certification
- Barista Course at Fusion Coffee, Mount Maunganui
Languages
English
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Manager
Polar Dessert Bar
01.2024 - Current
Waitress and Bartender
Hide Thirst and Hunger
10.2023 - 01.2024
Substitute Primary School Teacher
Commission Scolaire des Samares
10.2022 - 06.2023
Sales Assistant
Long Beach Surfshop
06.2022 - 10.2022
Store Assistant
Chocolate Tofino
05.2022 - 10.2022
Food Prep Cook
Middle Beach Lodge
04.2022 - 10.2022
Front Desk Receptionist, Barista and Night Auditor
HI Jasper
08.2021 - 04.2022
Housekeepers and Laundry Attendant
Cox Bay Beach Resort
07.2020 - 07.2021
Waitress and Bartender
Restaurant du Fleuve
01.2020 - 03.2020
Delivery Driver and Prep Cook
Benny & Co.
01.2020 - 05.2020
Prep Cook
Justin Lane
09.2019 - 12.2019
Youth Worker
Maison des jeunes de Saint-Gabriel-de-Brandon
06.2018 - 09.2018
Sales Agent
Boutique Claire
03.2018 - 06.2018
Grocery Clerk
Tigre Géant
06.2017 - 10.2017
Store Assistant, Food Prep and Butcher
Dépanneur Aldo
03.2014 - 10.2016
High School diploma -
Pierre-De-Lestage High School
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