Dynamic and results-driven professional with strong experience in operations management, customer service, and administrative support across security, logistics, and manufacturing sectors. Proven ability to lead teams, manage crises, and maintain high standards of safety and efficiency. Skilled in access control, incident documentation, and project coordination, with a track record of improving workflow and enhancing customer satisfaction. Adept at handling complex situations calmly and professionally, utilizing strong communication and problem-solving abilities. Holds a valid Certificate of Approval (PSPLA), First Aid Certificate, reflecting both leadership and technical competence.