Summary
Overview
Work History
Skills
Timeline
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Elvira Elysia

Pakuranga Heights,AUK

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/Warranty Coordinator

Southern Hospitality
Epsom, Auckland
09.2023 - 05.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Monitored warranty costs, identifying areas for cost savings opportunities.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Supported sales team members to drive growth and development.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Investigated customer complaints regarding product defects and non-compliance with warranties.
  • Managed the return of defective products from customers, ensuring timely replacement or repair.

Receptionist Administrator

Ashley & Martin
Newmarket, Auckland
02.2023 - 06.2023
  • Responded promptly to emails from customers and other departments within the organization.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Assisted with administrative tasks such as data entry into company databases.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Head Barista

Kings Garden Cafe
Botany, Auckland
01.2022 - 02.2023
  • Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
  • Provided friendly and courteous service to customers.
  • Verified that all equipment was functioning properly before opening the café for business each day.
  • Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.

Front of House Server

Columbus Coffee
Flatbush, Auckland
04.2020 - 11.2022
  • Maintained cleanliness of dining area, including tables, chairs, floors and counters.
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Monitored restaurant operations such as seating arrangements and reservations.
  • Greeted guests upon arrival, provided menus and answered questions regarding menu items.
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Processed payments at the end of each meal including cash, debit and credit transactions.

Skills

  • Product Knowledge
  • Call Management
  • Appointment Scheduling
  • Data Collection
  • Complaint resolution
  • Report Generation
  • Administrative Support
  • Professional telephone demeanor
  • CRM software proficiency
  • Microsoft Outlook
  • High-energy attitude

Timeline

Customer Service Representative/Warranty Coordinator

Southern Hospitality
09.2023 - 05.2024

Receptionist Administrator

Ashley & Martin
02.2023 - 06.2023

Head Barista

Kings Garden Cafe
01.2022 - 02.2023

Front of House Server

Columbus Coffee
04.2020 - 11.2022

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Elvira Elysia