Elvira Elysia
Pakuranga Heights,AUK
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Warranty Coordinator
Southern Hospitality
Epsom, Auckland
2023.09 - 2024.05
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
Receptionist Administrator
Ashley & Martin
Newmarket, Auckland
2023.02 - 2023.06
- Responded promptly to emails from customers and other departments within the organization.
- Created spreadsheets to track customer information such as contact details and preferences.
- Assisted with administrative tasks such as data entry into company databases.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Head Barista
Kings Garden Cafe
Botany, Auckland
2022.01 - 2023.02
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Provided friendly and courteous service to customers.
- Verified that all equipment was functioning properly before opening the café for business each day.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Front of House Server
Columbus Coffee
Flatbush, Auckland
2020.04 - 2022.11
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Monitored restaurant operations such as seating arrangements and reservations.
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Processed payments at the end of each meal including cash, debit and credit transactions.
Skills
- Product Knowledge
- Call Management
- Appointment Scheduling
- Data Collection
- Complaint resolution
- Report Generation
- Administrative Support
- Professional telephone demeanor
- CRM software proficiency
- Microsoft Outlook
- High-energy attitude
Timeline
Customer Service Representative/Warranty Coordinator
Southern Hospitality
2023.09 - 2024.05
Receptionist Administrator
Ashley & Martin
2023.02 - 2023.06
Head Barista
Kings Garden Cafe
2022.01 - 2023.02
Front of House Server
Columbus Coffee
2020.04 - 2022.11