Elyse Cox
Timaru,CAN
Summary
Conscientious HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Human resources manager
Alliance Smithfield
06.2023 - Current
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Distributed employee engagement surveys to identify areas of improvement.
Learning and Development Co-Ordinator
Perpetual Guardian
09.2020 - 06.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Supported organisational change initiatives by designing change management strategies and communication plans.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Designed and developed training material including how to manuals and videos
- Developed competency frameworks outlining desired skills and behaviours at various levels within the organization, guiding career progression paths for employees.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Team Leader
Perpetual Guardian
06.2019 - 09.2020
- Lead a team of high performing employees through effective leadership and team building techniques
- Ensure team maintained expected level of chargeable time and continue to met revenue targets
- Mentored team members to promote productivity, accuracy, and commitment to client service
- Facilitated training for direct reports through coaching and regular performance appraisals
Client Assistant
Perpetual Guardian
12.2014 - 06.2019
- Managed multiple tasks simultaneously while consistently meeting deadlines and maintaining attention to detail.
- Tailored communication strategies for diverse clientele, ensuring clear understanding of available products and services.
- Improved operational efficiency by maintaining organized records of client interactions and updating databases as needed.
- Cultivated an inclusive atmosphere through open communication channels between team members.
- Provided administration support for charitable trusts including the review and processing of grant applications
Personal Insurance consultant
State Insurance
01.2006 - 01.2014
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Mentored junior consultants, providing guidance on best practices for client relations and policy analysis.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
Education
New Zealand Diploma in Business Management - level 5
09.2024
Certificate in Adult and Tertiary Teaching - level 4
01.2023
Certificate in Personal Trust Administration -
01.2016
Skills
- Staff education and training
- Performance improvement
- Collaboration
- Microsoft Office proficiency
- Records Management
- Compliance
- Performance Appraisal
- Employee Retention
- Workforce Planning
- Leadership Development
- HR analytics
Community Service
- Founder and president of Temuka Softball Club
- Former secretary and treasurer of Temuka Football club
- Former secretary of Aorangi Softball Association
References
Supplied on request
Timeline
Human resources manager
Alliance Smithfield
06.2023 - Current
Learning and Development Co-Ordinator
Perpetual Guardian
09.2020 - 06.2023
Team Leader
Perpetual Guardian
06.2019 - 09.2020
Client Assistant
Perpetual Guardian
12.2014 - 06.2019
Personal Insurance consultant
State Insurance
01.2006 - 01.2014
Certificate in Adult and Tertiary Teaching - level 4
Certificate in Personal Trust Administration -
New Zealand Diploma in Business Management - level 5
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