Elyxciea (Elyx) Bailey-Balks
Hokitika,Buller/Westland
Summary
Qualified, hardworking and compassionate support worker with over 10years experience supporting individuals with intellectual disabilities. A good understanding of IHC Policies and Procedures. Possesses strong problem solving skills. Committed to providing exceptional individual support. Currently in a seconded Service Manager position where skills have evolved to include Staff and Organization management. Wishing to expand these skills further.
Overview
12
12
years of professional experience
Work History
Support Worker
IDEA Services Ltd
2012.11 - Current
Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Advocated for clients' rights and interests within the community and various institutions.
- Implemented behavior management plans for clients with challenging behaviors.
- Evaluated and addressed individual client needs and concerns. Facilitated weekly group meetings, listened, offered compassion and supported members.
- Acted as role model for clients by exhibiting positive behaviors. Used active listening skills and supportive diction to cultivate client rapport and open communication.
- My list of experience is extensive and continues to grow.
Education
Level 4: Disability Health And Welbeing
Open Polytechnic of New Zealand
Lower Hutt, NZ12.2022
Skills
- Worked in over 20 services with different levels of support needs.
- Daily logs, emails and reporting.
- Provide orientation to new staff.
- Observer for staff working through qualification levels.
- Community Integration.
- Wellness Strategies.
- Complex problem solving.
- Organizational Management skills due to current Secondment as Service Manager.
- Community involvement/Networking and Resource gathering.
- People Management skills.
- Time Management skills. Ability to work to a deadline.
- Managing services and resolving issues in a timely manner.
- Capability to engage in self directed learning.
Timeline
Support Worker
IDEA Services Ltd
2012.11 - Current
Level 4: Disability Health And Welbeing
Open Polytechnic of New Zealand
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