Elzane Dempers
Palmerston North,MWT
Summary
Motivated office administrator, committed to providing high quality service. Positive personality with a can do attitude. Ability to work within a team environment as well as individually and loyal to the core. Also has a willingness to learn quickly.
Overview
11
11
years of professional experience
Work History
Banking Technical Specialist
Pathcare Pathologist
04.2012 - 05.2023
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Provided technical assistance to clients by troubleshooting system problems.
- Working closely with various braches/depots with customer or system queries.
- Reconciling of bank statements with payments taken at various depots by various employees.
- Working with Bank when issues arise with card machines.
- Doing test reversals when received from the lab when a test could not be performed.
- Contacting of patients for missing information in order to ensure that the process for billing runs smoothly.
- Capturing of data for testing purposes as received from various doctors or hospitals.
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped customers prepare documents required to complete transactions and process requests.
- Bank Statement reconciliation with payments taken at various depots.
- Work closely with all depots regarding and issues with sales or missing transactions.
- Work closely with bank when issues arise with card machines or missing payments into bank account.
- Running of files needed on a daily basis in order to match all payments (cash or card) on the previous day.
- Data Capturing of new tests requested by various doctors.
- Contacting of patients to confirm or get any missing information required to submit accounts to medical aid or patient.
- Contacting of patients if an overpayment has been made in order to discuss if credit should be refunded to patient or kept for future use. Transferring of credit to any other outstanding accounts.
- Cancelling of any tests that could not be performed by the lab.
Education
Certificate - Credit Management
Cape Province University of Technology
Cape Town, South Africa2015
High School Diploma -
President High School
Vrijzee, South Africa12.1997
Skills
- Helpdesk Administration
- User Training
- Data and Information Management
- Client Relationship Building
- Internal Communications
- Banking Document Preparation
- Cash Handling and Management
- Data Entry
- New Account Setup
- Discrepancy Resolving
- Reconciliation of Bank Statement
- Outstanding Verbal and Written Communication
- Relationship Building
- Methodical Multitasking
- Phone Etiquette
- Database Management
Timeline
Banking Technical Specialist
Pathcare Pathologist
04.2012 - 05.2023
Certificate - Credit Management
Cape Province University of Technology
High School Diploma -
President High School
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