Summary
Overview
Work History
Skills
Accomplishments
Archery, Netball, Volleyball and spending time with Whanau
Additional Information
Languages
Timeline
Generic

Ema Jensen

New Plymouth,Lynmouth

Summary

At Impact Movers Ltd, as Managing Director, I spearheaded strategic initiatives, enhancing company performance through business development and operations management. Skilled in negotiation and mentoring, I championed a digital transformation, achieving notable brand recognition and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Managing Director

Impact Movers Ltd
12.2013 - 08.2024
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Skills

  • Recruitment Strategies
  • Mentoring and training
  • Sales Leadership
  • Negotiation
  • Workforce Planning
  • Business Development
  • Business Administration
  • Human Resources Management
  • Business Planning
  • Operations Management
  • Financial Management
  • IT Management
  • Staff Management
  • Contract Management
  • Account Management
  • Deliverables oversight
  • Budget Management
  • Organizational Development
  • Team Collaboration
  • Partnership Development
  • Human Resources
  • Quality Assurance
  • Strategic Planning
  • Client Relationships
  • Project Management

Accomplishments

  • Supervised team of up to 250 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Business corrective actions which led to customer and client satisfaction.

Archery, Netball, Volleyball and spending time with Whanau

Enjoy shooting a recurve bow and have acquired an beginner and advanced coaching certificates. Netball I played socially over the last few years, prior to that I played premier in Taranaki and was scouted in Melbourne to play. In my youth I represented Taranaki and trained for the NZU21. Volleyball I represented Taranaki along with Rowing, Basketball and Softball in my youth and still like to play with the whanau whenever an opportunity arises.

Additional Information

Worked for Taranaki Base Ambulance Service

Worked as a care nurse for Mission Rest Home New Plymouth

Gained experience and further training in Victoria Ambulance in Melbourne

Worked at St George Hospital Melbourne

Worked for St John Ambulance in Auckland and Waikato

Worked for Auckland Central NZ Police Comms and NIA


Languages

Maori
Limited Working

Timeline

Managing Director

Impact Movers Ltd
12.2013 - 08.2024

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Ema Jensen