Ema Latu
Manurewa ,AUK
Summary
Aspiring youth worker with experience in community service and administration, seeking a position where I can apply my skills and passion for supporting and guiding youth. Currently studying for a Manaaki Tāngata Certificate of Bicultural Social Services (Level 4) to further enhance my capabilities in social services. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Treasurer
Manurewa Methodist Church
Manurewa, Auckland
06.2023 - Current
- Coordinated audits and participated in external audit process reviews.
- Presented financial information at board meetings as needed.
- Assisted with the preparation of annual budget reports and forecasts.
- Monitored and maintained financial records, including budgets, investments, and expenditures.
- Analyzed financial data to identify potential areas of improvement.
- Ensured timely payment of vendors and creditors through regular follow-ups.
- Provided support during the annual budgeting process by gathering data from various departments.
- Reconciled accounts with statements and invoices on monthly basis, investigating, and resolving discrepancies to maintain records accuracy.
Office Secretary
Manurewa Methodist Church
Manurewa, Auckland
12.2022 - Current
- Monitored employee attendance records in order to ensure compliance with company policies.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Answered telephones promptly and directed calls to appropriate personnel.
- Updated contact lists on a regular basis with relevant information about customers and clients.
- Organized and maintained filing systems both electronically and manually.
- Coordinated special events such as conferences or workshops.
- Prepared agendas and made arrangements for committee, board, and other meetings.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in developing programs and initiatives that addressed poverty-related problems within the community.
Online Personal Shopper
Countdown
Manurewa, Auckland
01.2019 - 04.2022
- Greeted customers and provided excellent customer service.
- Reconciled discrepancies between inventory levels and purchase orders.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Analyzed consumer feedback data to understand customer needs better.
- Identified opportunities for process improvement within the organization.
- Responded promptly to customer inquiries via phone or email.
- Assisted in selecting items according to customer preferences.
- Maintained accurate records of orders, returns, exchanges and payments.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
High School Diploma -
Manurewa High School
Manurewa 12-2014
Manaaki Tāngata Certificate of Bicultural Social Services (Level 4) - Social Work
Te Wananga O Aotearoa
Mangere, NZSkills
- Administrative ability
- People care
- Information Protection
- Compassionate
- Excellent verbal and written communication skills
- Organizational and time management skills
- Leadership and mentoring experience
- Customer service and conflict resolution
- Cultural awareness and community engagement
- Team collaboration and interpersonal skills
- Written and oral communication
Languages
English
Professional
Tonga
Professional
Affiliations
Op Shop Volunteer
- Assisted with sorting, pricing, and customer service.
- Developed skills in communication, problem-solving, and teamwork.
Youth Leader
- Led and mentored youth in church and community activities, fostering leadership and positive behavior.
- Gained experience in planning and facilitating youth programs.
After-School Volunteer | Finlayson Park School
- Supervised and supported children after school, helping with homework and engaging them in activities.
- Built rapport with children, encouraging personal growth and learning.
References
References available upon request.
Timeline
Treasurer
Manurewa Methodist Church
06.2023 - Current
Office Secretary
Manurewa Methodist Church
12.2022 - Current
Online Personal Shopper
Countdown
01.2019 - 04.2022
High School Diploma -
Manurewa High School
Manaaki Tāngata Certificate of Bicultural Social Services (Level 4) - Social Work
Te Wananga O Aotearoa
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