Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Emanuel Galumalemana

Porirua,WGN

Summary

Experienced manager in various fields, with a strong skill set, and very driven. Include but not limited to compliance oversight and problem-solving, contributing to increased customer satisfaction and streamlined operations. Committed to driving operational excellence and team collaboration.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

Sin Bin Sports Bar
Lower Hutt, Wellington
05.2024 - 06.2025
  • I stayed on with the team when the bar was sold to the new owner. The venue manager role was overtaken by the general manager, so I accepted the role listed.
  • Addressed guest inquiries and concerns to enhance attendee experience.
  • Planned special activities and promotional campaigns to increase attendance at the venue.
  • Supervised team members on daily tasks; provided feedback and guidance when needed.
  • Negotiated contracts with vendors and suppliers to secure best prices and services.
  • Maintained accurate financial records related to revenue, expenses, payroll.
  • Scheduled maintenance activities for equipment used at the venue; monitored progress regularly.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
  • Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.

Duty Manager/H&S/Manager

Wellington Hospitality Group (later known as Kapura/Star Hospitality)
, Wellington area
10.2018 - 05.2024
  • Joined WHG in October 2018. I worked at various sites for the company until settling into my role at One Fat Bird in mid-2019, and then transferring to Sin Bin Sports Bar in November 2020.
  • Led team in daily operations and service excellence.
  • Coordinated logistics for events, including setup, staffing, and equipment rental.
  • Prepared reports outlining revenue earned from events held at the venue.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Oversaw training programs to enhance employee performance.
  • Coordinated inventory management and supply chain processes.
  • Fostered positive guest relations and addressed concerns promptly.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Duty Manager

Clockwork Gold
Tawa, Wellington
11.2012 - 10.2018
  • Supervised daily operations and ensured adherence to company policies.
  • Conducted regular inspections to maintain cleanliness and operational standards.
  • Trained new employees on safety protocols and operational procedures.
  • Resolved customer complaints promptly to enhance service quality.
  • Collaborated with team members to improve workflow efficiency and team morale.

Retail/H&S Rep/2IC/Store Manager

The Mill Liquorsave LTD
Various, Various
10.2004 - 10.2012
  • Started in 2004 as a retail assistant. I became a Duty Manager in 2006 and worked at various sites before becoming the 2IC in Porirua and gaining full-time employment in 2008. Advanced to Store Manager of Levin in December 2009, then transferred to Kapiti in June 2010, before moving again to Upper Hutt in April 2011.
  • Oversaw daily store operations and ensured compliance with company standards.
  • Managed inventory levels and coordinated stock replenishment for optimal availability.
  • Led staff training sessions to enhance product knowledge and customer service skills.
  • Implemented promotional displays to attract customers and increase product visibility.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Scheduled employee shifts to ensure adequate coverage during peak hours.
  • Maintained store cleanliness and organization to create a welcoming environment.

Hostel Parent

Hato Paora College
Cheltenham, Fielding
09.2005 - 09.2008
  • Completed day-to-day duties accurately and efficiently.
  • Responsible for the safety of hostel students and partaking in activities.

Retail Assistant/Office Assistant

Liquorland
Nundah Village, Brisbane
10.2003 - 10.2004
  • Operated point-of-sale system for customer transactions.
  • Maintained inventory levels and organized stock displays.
  • Ensured compliance with legal regulations for alcohol sales.
  • Responsible for daily office duties. (i.e. Invoice entries, stock handling, transfers, banking duties, etc.

IT Help Desk/Quality Control Analyst

EDS/Internal Affairs
Trentham, Upper Hutt
01.2002 - 09.2003
  • Developed and maintained quality documentation and reporting systems.
  • Entry and conversion of hard copies of various legal certificates and titles into a digital database setup.
  • Quality assurance and quality control of data entries, which need to be completely accurate when the database is launched throughout Internal Affairs.
  • Creation of a digital database for the conversion of land deeds and titles, as well as birth, death, and marriage certificates. Initially, I started as a Data Entry clerk before being moved onto the Quality Assurance and Control team six weeks later.
  • Project completed in September 2003, and moved on.

Skills

  • Financial management
  • Inventory control
  • Compliance oversight
  • Budget control
  • MS office proficiency
  • Mentoring and coaching

Certification

  • LCQ current and up-to-date
  • General Manager's certificate from 2007 until current (renews June 2028)
  • First Aid certificate valid until Nov 2026

References

References available upon request.

Timeline

Assistant Venue Manager

Sin Bin Sports Bar
05.2024 - 06.2025

Duty Manager/H&S/Manager

Wellington Hospitality Group (later known as Kapura/Star Hospitality)
10.2018 - 05.2024

Duty Manager

Clockwork Gold
11.2012 - 10.2018

Hostel Parent

Hato Paora College
09.2005 - 09.2008

Retail/H&S Rep/2IC/Store Manager

The Mill Liquorsave LTD
10.2004 - 10.2012

Retail Assistant/Office Assistant

Liquorland
10.2003 - 10.2004

IT Help Desk/Quality Control Analyst

EDS/Internal Affairs
01.2002 - 09.2003

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Emanuel Galumalemana