Open To Work
Emele Kalara Sovakalia
Upper Hutt,WGN
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Social Welfare Officer
Ministry Of Women Children And Poverty Alleviation
Fiji
07.2011 - 04.2023
- Conducted quarterly meetings to review cases and assisted in development of budget support for applicants to reach self-sufficiency.
- Reported findings of fraud investigations to appropriate state agencies and officials.
- Verified applicant information by conducting field visits to validate information reported on application
- Frontline candidate to clients-clients first point of contact through telephone and face to face interaction
- Answering customers calls in regards to the social protection program of the department
- Respond to questions and concerns about service and escalate calls appropriately
- Counsel customers on options for service and coverage
- Promptly respond to general enquiries from clients and staff via telephone and email
- Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service
Education
GED -
Fiji School of Medicine
Fiji09.2008
High School Diploma -
Lelean Memeorial School
Fiji12.2004
Business Administration And Technology (Level 3)
Open Polytechnic
Lower Hutt ,NZ 02.2026 - Current
Skills
- Child Management
- Client Inquiries
- Documenting Communications
- Home Visits
- Microsoft Office Outlook
- Service Delivery
- Outreach Initiatives
- Customer Satisfaction
- Information Gathering
Timeline
Business Administration And Technology (Level 3)
Open Polytechnic
02.2026 - Current
Social Welfare Officer
Ministry Of Women Children And Poverty Alleviation
07.2011 - 04.2023
GED -
Fiji School of Medicine
High School Diploma -
Lelean Memeorial School