Emeline Lotaki
Howick,AUK
Summary
I am a highly-motivated individual with a desire to take on new challenges. I have strong worth ethic, accompanied with strong experience delivering exceptional customer service through active listening, empathy and effective problem-solving. I have proven track record of building strong relationships, resolving issues, and consistently exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Stock Assistant
Tommy Hilfiger
Mangere
2024.08 - Current
- Organized merchandise displays to enhance customer shopping experience.
- Processed incoming shipments and ensured accurate stock placement.
- Supported sales staff by locating products for customers efficiently.
- Communicated with supervisors regarding low stock levels and product needs.
- Participated in special projects such as creating a new filing system for tracking inventory levels.
- Developed plans for restocking shelves as needed based on current store trends and customer demand patterns.
- Received customer orders and filled them accurately within specified time frames.
- Managed online orders efficiently by pulling requested items from the storage area promptly.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Customer Service and Administration
Big Daddy Moving and Deliveries
East tamaki
2024.03 - 2024.08
- Monitored customer service calls, emails, and other communications.
- Collaborated with other departments to ensure that each request was handled properly.
- Assisted customers with product selection, ordering, billing, payments and returns.
- Maintained up-to-date records of customer interactions and transactions.
- Created and managed invoices using order management or invoicing software.
Team Leader
Lagardere AWPL PTY LTD
Mangere
2022.10 - 2024.03
- Delegated daily tasks to team members to optimise group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitoring cash handling procedures to ensure accuracy and security of funds collected from customers.
Waitress and Bartender
Speights n Ale House
St Johns
2022.02 - 2022.10
- Developed positive relationships with customers through friendly conversation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new waitstaff to uphold restaurant standards.
- Maintained personal hygiene and proper uniform appearance.
- Handled cash transactions and operated POS system accurately.
Team Member
Krispy Kreme Manufacturing
Manukau
2020.07 - 2022.02
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Ensured compliance with food safety regulations while performing duties
Skills
- Time management and prioritisation
- Team leadership and Motivation
- Collaboration and Team work
- Polished communication skills
- Excellent customer service skills
- Leadership capabilities
Timeline
Stock Assistant
Tommy Hilfiger
2024.08 - Current
Customer Service and Administration
Big Daddy Moving and Deliveries
2024.03 - 2024.08
Team Leader
Lagardere AWPL PTY LTD
2022.10 - 2024.03
Waitress and Bartender
Speights n Ale House
2022.02 - 2022.10
Team Member
Krispy Kreme Manufacturing
2020.07 - 2022.02