Emema Auloa
Auckland,AUK
Summary
Dedicated Customer Service Professional specializing in food preparation and order processing. Adaptable and efficient, ensuring high-quality service and customer satisfaction. Skilled in food hygiene and warehouse operations, with strong problem-solving and communication abilities. Enhanced customer satisfaction through prompt order fulfillment and effective team collaboration.
Overview
5
5
years of professional experience
Work History
NZ Post - Auckland Processing Centre
NZ Post
Wiri
11.2025 - 02.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams to align on project objectives. to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported and guided colleagues to foster a collaborative work environment.
Crew Member/Customer Service
Burger King Papatoetoe
01.2022 - 01.2023
- Assisted customers with menu selections and ensured satisfaction with service.
- Delivered customer service that fostered a welcoming environment for guests.
- Addressed customer complaints professionally, ensuring resolution and satisfaction.
- Served food efficiently to contribute to enhanced guest experiences. for positive guest experiences.
- Handled cash transactions accurately while operating the register system.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new crew members on food preparation and customer service practices.
- Prepared food items according to company standards and health regulations.
- Operated kitchen equipment safely and efficiently during high-demand periods.
- Maintained cleanliness and organization of workstations throughout shifts.
Picker/Packer (Casual)
Continental Meats and Spices
01.2021 - 01.2022
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Prepared orders by accurately picking items from inventory shelves.
- Packaged products securely for shipment to ensure safe delivery.
- Collaborated with team members to enhance packing processes, improving workflow and accuracy.
- Operated warehouse equipment to facilitate efficient movement and organization of goods.
- Maintained cleanliness and organization of work area for safety compliance.
- Followed safety protocols to minimize risks in the warehouse environment.
- Trained new employees on warehouse procedures and standards to ensure compliance and operational readiness.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
Picker/Packer (Casual)
L’Oreal NZ
01.2021 - 12.2021
- Picked and packed daily orders of cosmetics prior to distribution
- Prepared orders by accurately picking items from inventory shelves.
- Packaged products securely for shipment to ensure safe delivery.
- Executed order fulfillment to achieve on-time delivery. to accomplish challenging daily objectives.
- Operated warehouse equipment to move and organize goods efficiently.
- Collaborated with team members to enhance packing efficiency.
- Maintained cleanliness and organization of work area for safety compliance.
- Followed safety protocols to minimize risks in the warehouse environment.
- Resolved customer complaints to maintain customer satisfaction.
Education
NCEA – Level 2 - Math, English, Science, Cooking, PE
James Cook High School
01.2023
Volleyball
James Cook High School
01.2020
High School Diploma -
James Cook High School
Auckland01.2013
Skills
- Quick task acquisition and efficient cooking
- Customer service
- Team collaboration
- Time management
- Organization and time management
- Flexible and adaptable
- Excellent communication
- Cultural awareness
- Problem solving
- Customer order management and complaint resolution
- Food hygiene and storage knowledge
- Order picking and packing in warehouse
Hobbies and Interests
- Samoan Unity Church, Youth Leader – Band (Singer), 2024
- Facebook – Arts and Literature
- Travelling
- Sports
Languages
English
Professional
Samoan
Full Professional
References
References available upon request.
Timeline
NZ Post - Auckland Processing Centre
NZ Post
11.2025 - 02.2026
Crew Member/Customer Service
Burger King Papatoetoe
01.2022 - 01.2023
Picker/Packer (Casual)
Continental Meats and Spices
01.2021 - 01.2022
Picker/Packer (Casual)
L’Oreal NZ
01.2021 - 12.2021
NCEA – Level 2 - Math, English, Science, Cooking, PE
James Cook High School
Volleyball
James Cook High School
High School Diploma -
James Cook High School