Summary
Overview
Work History
Education
Skills
About me
Accomplishments
Timeline
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Emika Hori

Hataitai, Wellington,WGN

Summary

I am a hard-working Leader dedicated to bringing high level customer service and a pleasant work environment with colleagues. I am mature, like to work as part of a team and am adaptable and reliable across all situations. I am able to efficiently manage priorities while maintaining a positive attitude. I am confident and eager to join a new company as a part-time worker while studying at Victoria University.

Overview

4
4
years of professional experience

Work History

Portal Administrator and Reception Experience

Schindler Lifts NZ
03.2023 - Current
  • Answer incoming calls, take down messages, and transmit information and documents to internal the system.
  • Maintain and update internal databases for a range of clients
  • Insure work is being completed on time for clients needs and liaise with co workers to ensure strong communication of work
  • Communicate with customers and individuals looking for assistance and help when in stressful situations
  • Use Microsoft Office applications such as excel and word.
  • Trusted to manage portals and work documentation from a range of partnering businesses
  • Ensured workflow was efficient and smooth
  • Have created great relationships with colleagues from various departments within the company

Restaurant Shift Manager

Little Penang Terrace & Victoria St
09.2019 - 02.2023
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings, as well as positive relationships with customers
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Cross-trained crew members on different duties to increase coverage and efficiency.
  • Excelled in every store position and regularly backed up front-line staff.
  • Showed composure under pressure and in escalated customer service scenarios.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout and after shift.
  • Checked and monitored inventory levels to reorder items.
  • Assisted Owner in developing strong relationships with my colleagues to create an welcoming atmosphere for everyone to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

High School Diploma -

St Mary's College
Thorndon, Wellington NZ 2018-2022
11.2022

Bachelor of Science - Psychology

Victoria University of Wellington
Wellington, NZ

Skills

  • Front of House Management
  • Managed High-intensity Customer Situations
  • Dealing with Customer Needs and Complaints
  • Highly dependable & Loyal
  • Confident
  • Dedicated and Driven
  • Strong Teamwork and Collaboration
  • Excellent Time Management
  • Strong People Skills and Friendly
  • Leadership experience
  • Time management under pressure
  • Problem-solving and initiative
  • Fluent in speaking Japanese

About me

I'm 19 years Old and finished my final year of College at St Mary's College in 2022. I have now completed my first year at Victoria University to study a Bachelors in Science majoring in Psychology. I am half Japanese and half NZ/European. I have worked from a young age which has allowed me to gain a lot of experience in different fields of work. I am now wanting something new to elevate my work experience. 


Hobbies/what I enjoy

  • Health, Beauty and Skincare
  • Fashion and clothing styling
  • Sports and Physical health
  • Travel & different Cultures
  • Socializing/ learning about others
  • Cooking


Accomplishments

    I have been a dedicated worker from a young age while I trained as a competitive dancer where I represented New Zealand at the World Hip Hop Championships. This experience helped me build my self-management, collaboration, flexibility and organization skills. As well as building my work ethic, these are all attributes that I have continued to apply and improve in my current job and life in general. I also had various leadership roles in college that allowed me to be a strong leader as well as building my relationships and communication with those around me.


    Examples:

  • Various Hip Hop dancing awards and Scholarships
  • First XI Football team for 2 years
  • Financially manged myself from a young age
  • Full Drivers License
  • Chosen to teach and lead dance students at school


Timeline

Portal Administrator and Reception Experience

Schindler Lifts NZ
03.2023 - Current

Restaurant Shift Manager

Little Penang Terrace & Victoria St
09.2019 - 02.2023

High School Diploma -

St Mary's College

Bachelor of Science - Psychology

Victoria University of Wellington
Emika Hori