Emilia Spinosa
Auckland,St Heliers
Summary
My name is Emilia Spinosa, and I am 20 years old. I am currently looking for a job to do during the week, as I currently work on Saturdays. I was raised in a working environment as my father owned two restaurants, one of which I worked as a waitress. I am always open to new experiences and skills from which I can learn and improve. I can relate to people from all backgrounds regardless of age, ethnicity and gender. I am also fluent in Italian. I have a motivated working attitude and am a reliable worker who can be trusted.
Overview
6
6
years of professional experience
Work History
Customer Service
Regal Dry Cleaners
11.2022 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Front of House Waitress
Lupino Restaurant
03.2021 - 12.2021
- Worked with POS system to place orders and manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Sales Assistant
Tosca And Salome
09.2020 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- I was solely in charge of the store when working at Tosca and Salome, I learnt how to open and close the store as well.
Front of House Waitress
Monzu
02.2018 - 11.2019
- At Monzu restaurant, I was a front-of-house waitress and was trained in formal dining service and casual.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
NCEA -
Glendowie College
GlendowieBachelor of Social Work - Social Work
University of Auckland
Auckland, NZ2025
Skills
- Hard working
- Reliable
- Kind
Timeline
Customer Service
Regal Dry Cleaners
11.2022 - Current
Front of House Waitress
Lupino Restaurant
03.2021 - 12.2021
Sales Assistant
Tosca And Salome
09.2020 - 12.2020
Front of House Waitress
Monzu
02.2018 - 11.2019
NCEA -
Glendowie College
Bachelor of Social Work - Social Work
University of Auckland
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