Emily Parker

• Supported hiring managers in talent identification through resume screening and assessments.
• Enhanced candidate experience and streamlined recruitment processes through effective communication.
• Facilitated smooth onboarding with offer letters, start date coordination, and orientation sessions.
• Continuously improved recruitment processes via metric analysis and implementing changes.
• Increased retention rates by conducting exit interviews and providing feedback.
• Optimized job advertisements for better visibility and increased applicant numbers.
• Developed relationships with staffing agencies for expanded search capabilities.
• Provided candidates with pay rates and training information.
• Increased recruitment efficiency through database organization.
• Ensured legal compliance in hiring process.
• Conducted in-depth candidate interviews to support informed decision-making.

• Handled customer inquiries and suggestions professionally and courteously.
• Managed high-stress situations effectively, resolving disputes or conflicts while maintaining professionalism.
• Actively listened to customers, resolved complaints with empathy, and escalated major issues when necessary.
• Answered telephone calls promptly and efficiently handled escalated calls to find satisfactory resolutions.
• Updated account information to maintain customer records.
• Maintained customer satisfaction through proactive strategies focused on addressing needs and resolving concerns.
• Developed strong product knowledge to provide informed recommendations.
• Stayed informed about product updates through team meetings and training sessions.
• Built rapport with customers through active listening, leading to higher retention rates.
• Received consistent positive feedback from both regular and new clients, resulting in high ratings on Google reviews.
• Managed operations independently at both Ponsonby and Takapuna branches.
• Maintained clean checkout areas by performing various tasks such as mopping floors and emptying rubbish.

• Professionally handled customer inquiries, complaints, and returns to ensure positive experience.
• Processed transactions accurately while maintaining high levels of customer service.
• Increased sales through strong customer relationships and excellent service.
• Assisted customers in locating products and checked inventory across stores when necessary.
• Collaborated with team members for cohesive and efficient store environment.
• Managed inventory to optimize stock levels and minimize overstock or out-of-stock situations.
• Stayed updated on products, promotions, and industry trends through ongoing training.
• Built rapport with repeat customers, fostering brand loyalty.
• Innovatively showcased products in-store displays to increase visibility.
• Volunteered for extra shifts during peak periods to alleviate staffing shortages.

Maintained clean, safe, and organized store environment to improve customer experience.

• Supervised daily operations to meet performance and service expectations.
• Fostered positive work relationships with staff to create productive environment.
• Oversaw cash reconciliations for accurate financial reporting.
• Provided hands-on assistance to customers, staying informed about consumer preferences.
• Conducted regular inventory counts to verify stock levels and address discrepancies.
• Managed opening and closing procedures to ensure successful operations.
• Maintained professionalism when handling customer concerns.
• Utilized industry expertise and analytical skills to resolve issues and promote loyalty.
• Recruited, interviewed, and hired employees, implementing mentoring programs for engagement.

• Provided customer assistance with product inquiries, selections, and purchases both in-store and over phone.
• Maintained clean, organized store environment to enhance shopping experience.
• Addressed customer concerns professionally and tactfully, ensuring positive experience.
• Enhanced store aesthetics through effective merchandising and creative displays.
• Managed inventory to ensure accurate stock levels and optimize sales performance.
• Supported promotional events by setting up displays and engaging customers.
• Collaborated with management on strategic marketing initiatives to increase foot traffic.
• Located merchandise across stores to fulfill customer needs promptly.
• Stocked merchandise and maintained knowledge of sales policies and security standards.
• Delivered energetic and attentive customer service in-store and over phone.