Emily Asiasi
Auckland
Summary
Currently an Admin Supervisor with 10 years experience within the Food Supply Chain Industry. Committed to forging strong customer relationships as well as ensuring the customers experience is positive and completed to the highest standard. Skilled in resolving issues, active listening and effective verbal and written communication.
Overview
11
11
years of professional experience
Work History
Admin Supervisor
Provida Freight
Wiri, Auckland
09.2022 - Current
- Comply with company policies, objectives and communication goals.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction.
- Identify needs of customers promptly and efficiently.
- Monitor employee productivity to provide constructive feedback and coaching.
- Maintain positive working relationship with fellow staff and management.
- Display strong telephone etiquette, effectively handling difficult calls.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
- Audit company's legal documents to verify compliant policies and procedures.
- Organize special events such as company picnics or holiday parties for employees.
- Process claims for payment or forwarded to appropriate personnel for further investigation
Logistics Administrator
Provida Freight
Wiri, Auckland
07.2019 - 09.2022
- Resolved issues related to transportation delays or discrepancies between orders and deliveries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Performed regular audits of warehouse operations to ensure quality standards are met.
- Identified and implemented supply chain improvement opportunities.
- Checked items into computer system, printed labels and directed to storage locations.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Ensured that all audit activities were conducted in accordance with professional standards.
- Collaborated with external partners to complete audits.
- Made recommendations to resolve compliance audit findings.
Customer Service/Sale Support
Davis Food Ingredients
Mt Wellington, Auckland
11.2018 - 07.2019
- Followed up with customers on pending orders and inquiries to ensure satisfaction.
- Tracked shipments and provided updates to customers as needed.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Participated in regular training sessions to stay abreast of new products and services offerings, policies and procedures changes.
- Processed orders accurately and efficiently in the order management system.
- Performed data entry tasks as required.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of product features and services offered by the company.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Assistant
Davis Food Ingredients
Mt Wellington, Auckland
01.2013 - 01.2018
- Processed payments using cash register, credit card machine and POS system.
- Kept up-to-date knowledge of all products available in the store.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Housekeeping - maintaining a neat and tidy workplace in line with health and safety protocols.
- Restocked shelves with new merchandise when required.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Performed regular inventory checks to ensure accurate stock control.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Certificate in Academic Preparation -
University of Auckland
Auckland02-2014
National Certificate in Mathematics -
Auckland Girls Grammar School
Auckland12-2012
NCEA Level 2 -
Auckland Girls Grammar School
Auckland12-2012
NCEA Level 1 -
Auckland Girls Grammar School
Auckland12-2011
Skills
- Logistics Management
- Service and Supply Assistance
- Logistics Coordination
- Attention to Detail
- Customer Needs Assessment
- 3PL and LTL Knowledge
- Warehouse Management Systems
- Customer Relations
- Data Entry
- Freight Transportation
Accomplishments
- 2019 - present: Tu Manawa Active Aotearoa Advisory Board (formally known as Counties Manukau Kiwisport Advisory Board)
- 2020 Māngere-Ōtāhuhu Local Board Youth Scholarships Recipient
- 2020 AKL Youth Voice Youth Awards - Young Person of the Year Finalist
- 2020 Westfield Local Heroes Finalist
- 2019 Prime Minister's Pacific Youth Award Finalist
- 2019 Auckland Rugby Manager - AKL Thunder (Women's Development)
- 2019 Auckland Rugby Manager - AKL U14 East Boys
- 2019 Health and Safety Representative - active to 2024
- 2017 First Aid Level 1 - active to 2023 (to be renewed)
Strengths And Abilities
- Multi-tasking - Being able to multi-task allows me to complete tasks effectively. It allows me to work efficiently and thoroughly with assigned tasks.
- Communication - I am an effective communicator and interact well with others from customers, team members and leadership. I have the ability to complete verbal and written communications both formally and informally. And I have an understanding of a variety of communication methods including outlook, websites and social media forums.
- Problem solving - I am able to share ideas and am open to new ones. I have a willingness to work with others to find suitable solutions where needed or just to resolve the task at hand. I am able to think on my feet to ensure quick, sound decisions are made and effective workflow management.
- Use of Microsoft Suite - I have developed skills with Excel, Word and Outlook to a good level (basic).
- Ability to create documents for formal and informal correspondence.
- Ability to create basic spreadsheets to capture data.
- Ability to set appointments and respond to emails through Outlook.
References
References available upon request.
Timeline
Admin Supervisor
Provida Freight
09.2022 - Current
Logistics Administrator
Provida Freight
07.2019 - 09.2022
Customer Service/Sale Support
Davis Food Ingredients
11.2018 - 07.2019
Retail Assistant
Davis Food Ingredients
01.2013 - 01.2018
Certificate in Academic Preparation -
University of Auckland
National Certificate in Mathematics -
Auckland Girls Grammar School
NCEA Level 2 -
Auckland Girls Grammar School
NCEA Level 1 -
Auckland Girls Grammar School
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