Emily Barber
Wellington
Summary
I am a dependable and authentic leader with a customer focused attitude. With over 14 years of sales experience, I meet and exceed targets. I engage people with respect and kindness. I am passionate about people and animals. I am authentic, creative and resilient. With my skill set and unique personality, I am confident that I would be a great addition to any team.
Overview
11
11
years of professional experience
Work History
Retail Manager
Smack Bang Store
07.2022 - Current
- Used Shopify to fulfill online orders.
- Solo charge of store.
- Exhibited excellent people skills during interaction with employees and customers.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Oversaw hiring processes to ensure the recruitment of talented professionals capable of contributing to company success.
- Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.
- Continuously improved knowledge of canine care best practices through ongoing professional development opportunities and staying current with industry trends.
- Ran after hour sessions for reactive dogs.
Sales Assistant
Animates
01.2018 - 07.2022
- Managed shifts and supervised floor staff
- Cash handling/banking
- Over 500 modules of online training completed on animal health, nutrition and welfare
- Collected and documented animal information such as weight, size, physical condition and food intake
- Washed, groomed and trimmed each animal to enhance coat health
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays
- Ordered, received, unloaded and stored feed and supplies for animals under care
- Offering every owner exceptional customer service and support, as well as top-notch care to each animal
- Unloaded and organised supplies and product inventory to maximise team efficiency
- Identified animal health concerns and discussed problems with owners
Sales Assistant
Postie/Just Group Company
01.2014 - 01.2018
- Provided every customer with comprehensive assistance upon entering the store
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Answered calls to provide information about products, services, store hours, policies and promotions
- Handled credit and debit card payment processing to complete purchasing experience
- Processed orders and coordinated product deliveries
- End of day banking/cashing up
Education
Dog Psychology, Behaviour & Training
The Career Academy
Wellington01-2025
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Knowledge of various POS systems
- Use of Shopify
- Visual merchandising
- Team training and development
- Staff recruitment
- Customer outreach
- Basic dog training
- Dog welfare
Awards
- NZQA Level 1 + Merit Endorsement
- NZQA Level 2 + Merit Endorsement
- NZQA Level 3 + University Entrance
Timeline
Retail Manager
Smack Bang Store
07.2022 - Current
Sales Assistant
Animates
01.2018 - 07.2022
Sales Assistant
Postie/Just Group Company
01.2014 - 01.2018
Dog Psychology, Behaviour & Training
The Career Academy
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