Emily Bates
Glenfield,AUK
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
8
8
years of professional experience
Work History
Front Office Agent
M Social Hotel
10.2023 - Current
- Taking a step up within the company after working with them for one year, this position involves dealing with credit cards, money and personal details while checking people in and out.
- Answering phone calls and communicating effectively with people is a main priority as front desk is the first place guest's will come when issues arise.
- Balancing payments, keeping stationery stocked and helping managers complete other admin tasks is also part of the Front Office Agent role.
- Ensuring work ethic remains at 5-star level while multitasking with phone calls, guest check in/out processes and paperwork.
Valet / Concierge Team Member
M Social Hotel
11.2022 - 10.2023
- Greeting guests as soon as they enter the door, I am considered the hotel's 'face'
- With a big smile I welcome people to our establishment and offer to help with any baggage, show them to the reception and then park any cars in a secure car park
- Taking bookings for restaurants, tours or events and explaining to tourists how things in NZ work all part of my job is.
Sales Representative
Refined Marketing
10.2022 - 11.2022
- Due to the commission only income of this position, I was not able to afford my essential expenses and thus found another job.
Retail Assistant
Bargain Chemist
11.2021 - 09.2022
- I was working full time until July 2022 when my studies started again
- This role is centered around customer care and ensuring I help the customer with anything they may need from information on supplements to simply knowing how to treat an illness
- Trusted to count tills during a closing shift and ensure all money is accounted for
- Working through invoices on the deliveries received.
Nanny
Home Based Childcare
12.2019 - 06.2020
- I babysat a 2-year-old girl (for my neighbor) on and off throughout this time
- I could care for her mainly in her own home and at my house depending on the activity we were doing
- Ensuring her brain was always active through activities like coloring, painting and outside play
- Ensuring the diaper was always clean plus feeding her what mum had allocated for the day.
ECE Teachers Assistant
New Shoots
06.2019 - 09.2019
- Working with children from 3 months to 2 years old
- As I am not a qualified teacher many of my tasks included entertaining the children, keeping them safe and happy
- My favorite part of this job was making the children laugh and rocking them to sleep
- Changing diapers, ensuring each child was fed the right amount of food, and giving the correct milk/milk formula when needed.
Checkouts and Grocery Assistant (Christmas Casual/Part Time)
New World
10.2018 - 01.2019
- Ensuring I had a smile on my face whilst standing at the counter and keeping my scanning rate quite high
- Handling the cash register and money professionally at the end of each shift and speaking to customers to ensure they had everything they needed
- Whilst working in grocery aisles, I made sure that every food item that I was placing on the shelves was packed neat and tidy as well as taking stock counts of what needed refilling plus working late nights in the chiller.
Swim Instructor
Fulton Swim School
07.2016 - 01.2019
- Ensuring the safety of children in the pool, teaching correct swim styles whilst upholding a fun, friendly and professional outward persona
- Making sure the children felt comfortable in the swimming pool whilst also making sure their parents were just as happy with their swimming competency/my teaching
- I became the 'Head Teacher' towards the end of my swimming career and was allowed to start working at the Front Desk taking enrollments and ensuring customers paid on time and correctly.
Team Member (Christmas Full-Timer)
Burger King
09.2017 - 02.2018
- Ensuring all orders were placed correctly and in a timely manner
- Preparing foods to the required health and safety standards
- As well as ensuring all orders were packed correctly
- Whilst no one was in the restaurant, it was expected of me to keep the restaurant space mopped, tables wiped and food trays clean
- When placed on the DRIVE THRU I ensured I took all orders in a timely manner whilst upholding a high level of professionalism
- Dealing with frustrated and hungry customers was an everyday occurrence and so my ability to keep calm whilst speaking with them grew significantly while in this position.
Food Bar Operator (Christmas Casual)
Cravings Ltd
09.2016 - 01.2017
- Trusted to work completely alone/unattended, I successfully managed taking and preparing orders to high standards
- Ensuring food was cooked and prepared safely
- Trusted to handle cash and eftpos machines
- Always expected to keep the bar sanitized and clean
- Always on time for shifts and was able to cover for others when needed.
Swim Teacher
Aquatica Swim School
12.2015 - 07.2016
- During this time, I was building up my foundation swim teaching skills
- Keeping children safe in the water and ensuring the correct swim styles were taught
- This era of my swim teaching career gave me the greatest foundations to help me in my future roles.
Education
Bachelor Of Health Science - Health Management And Business Management
Auckland University of Technology
Auckland, NZ11.2024
Contemporary Dance Studies -
Unitec
Auckland, AUK11.2021
Certificate in Health Care Support (Level 4) -
NZMA
Auckland07.2017
NCEA (LEVEL 1 & 2) -
Edgewater College
Auckland12.2016
Skills
- Fast, visual learner
- Trustworthy - can be trusted to work alone, handle large amounts of money and company keys
- Business Administration
- Wonderful phone manner
- Can easily adapt and maneuver changes
- Comprehensive knowledge of Microsoft Office Products
- Great time management skills
- Great communication skills and respect for people from all walks of life
- Willing to 'do the hard yards' even when in tricky situations
- Can effectively work within a team environment
- Can multitask effectively
- Keen eye for detail
References
REFERENCES AVAILABLE UPON REQUEST.
Timeline
Front Office Agent
M Social Hotel
10.2023 - Current
Valet / Concierge Team Member
M Social Hotel
11.2022 - 10.2023
Sales Representative
Refined Marketing
10.2022 - 11.2022
Retail Assistant
Bargain Chemist
11.2021 - 09.2022
Nanny
Home Based Childcare
12.2019 - 06.2020
ECE Teachers Assistant
New Shoots
06.2019 - 09.2019
Checkouts and Grocery Assistant (Christmas Casual/Part Time)
New World
10.2018 - 01.2019
Team Member (Christmas Full-Timer)
Burger King
09.2017 - 02.2018
Food Bar Operator (Christmas Casual)
Cravings Ltd
09.2016 - 01.2017
Swim Instructor
Fulton Swim School
07.2016 - 01.2019
Swim Teacher
Aquatica Swim School
12.2015 - 07.2016
Bachelor Of Health Science - Health Management And Business Management
Auckland University of Technology
Contemporary Dance Studies -
Unitec
Certificate in Health Care Support (Level 4) -
NZMA
NCEA (LEVEL 1 & 2) -
Edgewater College
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