Emily Clare
10 Lynnford Road, RD 3, Ashburton
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Tour & Travel Specialist
Panorama Mountain Resort
06.2023 - 11.2024
- Coordinated logistics such as accommodation, meal plans, lift tickets, and ski lessons for large international group bookings.
- Managed online booking inquiries and assisted travel partners with questions throughout entire booking cycle.
- Prepared and emailed invoices to travel companies, processed payments, and documented account updates.
- Communicated with various departments including front desk, guest services, operations, and maintenance, to enhance customer experience and ensure smooth daily operations.
- Met with tour leaders throughout their stay ensuring all needs were promptly attended to.
- Facilitated smooth airport transportation arrangements for guests arriving to and from the resort.
- Collaborated with team members on special projects such as themed events for international school groups and resort-wide functions.
Sales & Marketing Assistant
Panorama Mountain Resort
12.2022 - 05.2023
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
- Optimized company website content for better search engine visibility, increasing organic traffic levels.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Maintained up-to-date knowledge of industry trends and competitors' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
- Wrote engaging and successful marketing, advertising, and website copy.
- Assisted with administrative logistics of events planning and event promotions.
Sales Associate/Key Holder
Nest&Nook
05.2022 - 11.2022
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assess customer needs to provide assistance and information on product features.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organize deliveries by sorting and stocking receivables.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Efficiently prepare packages for national and international shipping.
- Document damaged, inaccurate or missing products while receiving merchandise and report to management.
- Vast knowledge of Lightspeed POS, Moneris and Clover POS.
Key Holder Leader
Ski Cellar Snowboard
09.2021 - 04.2022
- Performance management and feedback to team members.
- Train and mentor new staff.
- Connect with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Opening and closing of store including all cash and financial duties related.
- Liaison to sales and brand reps.
- Maintain high merchandising standards by building attractive displays and monitoring inventory levels.
- Vast knowledge of skiing, snowboarding and ski tuning.
- Ensure all employees and customers comply with Government COVID-19 rules and regulations.
Respite Care Worker
Self Employed
09.2019 - 10.2021
- Provided mental, physical and emotional support to individuals who were unable to care for themselves.
- Transported clients to and from various activities.
- Worked in various settings including homes and in the community.
- Ensured client safety while in my care.
- Assisted clients with personal hygiene and diet practices.
Key Holder Leader
Ski Cellar Snowboard
10.2018 - 05.2019
- Performance management and feedback to team members.
- Chaired staff meetings weekly.
- Scheduling of sales associates.
- Opening and closing of store including all cash and financial duties related.
- Liaison to sales and brand reps.
- Organized large sales and offsite events including monthly "ladies ski day".
- Selling and merchandising of outerwear/skis.
- Vast knowledge of skiing and snowboarding.
Guest Services Specialist
Winsport Canada
03.2018 - 10.2018
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Managed large cash flows, audited tills and receipts and upheld store policies to increase profits.
- Answering of switchboard in call centre and assisting customers with questions, concerns or activity bookings.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Assisted in training new team members in customer service strategies and company policies.
- Cross-trained in various areas within the organization so as to provide coverage during staff shortages or peak periods
- Organized and filed legal documents such as liability waivers.
- diligently preformed opening and closing duties adhering to company policy.
Recreational Assistant
Chartwell Retirement Residences
11.2015 - 10.2016
- Delivered activities and programs to senior's daily.
- Organized events and activities.
- Participated in outings and offsite events.
- Provided one on one support and companionship for seniors.
- Supported development of monthly recreation calendar.
- Assisted with pub nights, happy hour and other special events.
Grounds Maintenance Worker
WinSport Canada
03.2015 - 10.2015
- Assisted in creating visually appealing landscape designs by planting flowers, ornamental grasses, and other vegetation.
- Maintained the grounds appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Achieved timely completion of assigned tasks through effective prioritization and efficient use of resources.
- Performed seasonal adjustments to the watering schedule, ensuring adequate hydration throughout changing weather conditions.
- Preserved facility cleanliness with routine garbage removal and litter control efforts.
- Assisted in snow removal during winter months to ensure safe access to properties for both pedestrians and vehicles.
Lift Operations Team Lead
WinSport Canada
12.2014 - 03.2015
- Assisted in the training of new chair lift operators, leading to higher staff competency and performance.
- Completed required paperwork diligently, maintaining proper documentation of incidents, maintenance tasks, or other relevant information.
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Enhanced chair lift safety by conducting thorough inspections and routine maintenance.
- Responded quickly to mechanical malfunctions or breakdowns by implementing appropriate safety procedures until repairs were completed.
- Demonstrated proficiency in using various types of chair lifts, ensuring a seamless experience for guests across the resort''s diverse lift offerings.
- Improved customer satisfaction through friendly and informative interactions with resort guests.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Promoted a positive work environment through strong teamwork and effective communication among fellow employees.
Education
Open Studies
Mount Royal University
Calgary, AB, Canada2017
High School Diploma -
Calgary Academy
Calgary, AB, Canada06.2014
Skills
- Team leadership experience
- Dependable and punctual
- Strong communication and interpersonal skills
- Upbeat and positive personality
- Creative problem solving
- Organizational skills and strong attention to detail
- Excellent written and verbal communication
- Energy and physical stamina
Languages
English
Native or Bilingual
Timeline
Tour & Travel Specialist
Panorama Mountain Resort
06.2023 - 11.2024
Sales & Marketing Assistant
Panorama Mountain Resort
12.2022 - 05.2023
Sales Associate/Key Holder
Nest&Nook
05.2022 - 11.2022
Key Holder Leader
Ski Cellar Snowboard
09.2021 - 04.2022
Respite Care Worker
Self Employed
09.2019 - 10.2021
Key Holder Leader
Ski Cellar Snowboard
10.2018 - 05.2019
Guest Services Specialist
Winsport Canada
03.2018 - 10.2018
Recreational Assistant
Chartwell Retirement Residences
11.2015 - 10.2016
Grounds Maintenance Worker
WinSport Canada
03.2015 - 10.2015
Lift Operations Team Lead
WinSport Canada
12.2014 - 03.2015
Open Studies
Mount Royal University
High School Diploma -
Calgary Academy
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