Emily Furness
Auckland
Summary
Respectful team player and strongly committed to raising productivity and service quality. Over 10 years experience in Administration, Sales and Team management. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player. Performance-oriented and driven with in-depth understanding of requirements to build relationships, time management and multitasking.
Overview
12
12
years of professional experience
Work History
Senior Region Office Administrator
Cityside Properties
Auckland
2020.08 - 2021.08
- Quotations for clients
- Regularly review work processes for areas of improvement
- Monitoring service email and phone channels, following up on outstanding work, client queries and employee queries
- Developing and maintaining collaborative relationships with key clients, ensuring a high level of customer service
- Developing and maintaining active and constructive relationships with other teams in the organisation
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
Customer Support Team Leader
Digital Mobile Head Office
Auckland
2013.07 - 2019.09
- Managing a team of employees
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Achieved specific team objectives and collection activity.
- Trained team members on new services and products to support promotional deals and new products
- Maintaining escalations and overdue accounts
- Managing and maintaining strong customer relationships
- Maximized performance by monitoring daily activities and mentoring team members.
Sales & Installation Coordinator
Solargain
Melbourne
2012.01 - 2013.03
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Office Coordinator
True Value Solar
Melbourne
2011.01 - 2012.02
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Managing daily running of the office
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Demonstrated exceptional customer service overseeing all pre and post-sale installation of Solar
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Sales Administrative Coordinator
HRV Australia
Melbourne
2008.02 - 2010.12
- Oversaw appointment scheduling and itinerary coordination Sales and Installation
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Event and Homeshow coordinator
- Banking
- Coordinated 5 roll out of offices, hiring and training of Admin staff
Education
Wantirna College
MelbourneSkills
- Quality Assurance
- Handling Customer Complaints
- Confidence and Drive
- Multitasking and Prioritization
- Customer Service Management
- Honesty and Integrity
- Remote Work Coordination
- Administration and Operations
- Team Management and Supervision
Additional Information
Full Drivers License
Timeline
Senior Region Office Administrator
Cityside Properties
2020.08 - 2021.08
Customer Support Team Leader
Digital Mobile Head Office
2013.07 - 2019.09
Sales & Installation Coordinator
Solargain
2012.01 - 2013.03
Business Office Coordinator
True Value Solar
2011.01 - 2012.02
Sales Administrative Coordinator
HRV Australia
2008.02 - 2010.12
Wantirna College