Emily Gannon
Te Aro, Wellington,Wellington Central
Summary
Results-driven professional with extensive customer service experience, excelling in high-pressure environments. Demonstrates exceptional communication, resilience, and time management skills. Proven ability to thrive both independently and as a collaborative team member. Seeking a full-time position to develop software expertise further and provide outstanding customer service. Key skill components include: - Strong verbal and non-verbal communication - Ability to adapt to high-pressure work situations - Quick learning & adaptability - Team collaboration & independent work ethic - Ability to receive constructive feedback - Cash handling and reconciliation - Exceptional customer service - Barista & hospitality experience - MYOB sales, PoS and invoicing - Microsoft Office, Google Office, Cloud Office suites.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Footlocker Lambton Quay
01.2023 - Current
- Focusing on customer service, brand promotions and sundry sales
- Cash handling, stock security, displays and general store cleanliness
- Teamwork, developing product knowledge and assisting other team members.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff
- Established rapport with customers using active listening and interpersonal skills
Retail Assistant/Store Manager
Hipsta
01.2021 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Model
World Of Wearable Arts (WOW)
01.2019 - 01.2022
- Remained focused, motivated and professional throughout long shoots and events.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
House/Barista
Robert Harris Cafe
07.2020 - 01.2021
- Worked in a high-pressure environment focusing on customer service
- Managed opening and closing shifts and responsible for end-of-day reconciliation.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista
Wellington Regional Hospital, Cafe Vibe
01.2020 - 07.2020
- Worked as a barista and cashier during COVID lockdown, from level 4 till level 2
- Handled stock, restocked shelves, and sorting deliveries
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Managed evening shifts and cafe closure.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Dance Teacher
Performing Arts
01.2013 - 05.2021
- Taught students aged 5 to 18 years old
- Trained competitive teams for regional and national competitions
- Mentored dancers in skills development, choreography and music presentation.
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Education
2 and 3 -
Wellington Girls College
2020
Bartenders Course (ITS) - Customer Service Course (WelTec) - New Zealand full clean driving licence (manual and automatic -
Wellington Girls College
Wellington, WGN11.2020
Skills
- Communications Strategies
- Origination Knowledge
- Issue and Conflict Resolution
- Schedule Preparation
- Customer Consulting
- Relationship Retention
- Complex Problem-Solving
- Staff Training
Accomplishments
- Full Driving licence (automatic and manual)
Timeline
Sales Assistant
Footlocker Lambton Quay
01.2023 - Current
Retail Assistant/Store Manager
Hipsta
01.2021 - 01.2023
House/Barista
Robert Harris Cafe
07.2020 - 01.2021
Barista
Wellington Regional Hospital, Cafe Vibe
01.2020 - 07.2020
Model
World Of Wearable Arts (WOW)
01.2019 - 01.2022
Dance Teacher
Performing Arts
01.2013 - 05.2021
2 and 3 -
Wellington Girls College
Bartenders Course (ITS) - Customer Service Course (WelTec) - New Zealand full clean driving licence (manual and automatic -
Wellington Girls College
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