Emily Greenhalgh

Managed the day-to-day operations of a busy customer-focused business while building and maintaining strong client relationships.

• Build long-term relationships with clients, creating a personalized and welcoming customer experience that encourages repeat business and loyalty.
• Identify customer needs and recommend appropriate products and services, contributing to retail sales and achieving sales targets.
• Handle customer enquiries, concerns and complaints professionally, using problem-solving skills to reach positive outcomes.
• Led and supported staff through training and development, enhancing team customer service and technical skills.
• Take responsibility for opening and closing the business and maintaining smooth daily operations.
• Manage competing priorities in a fast-paced environment while maintaining high standards of customer service.
• Developed understanding of customer preferences and behavior, using insights to drive retention and encourage repeat business.

• Supervised daily operations to ensure smooth workflow and high service quality.
• Trained and mentored junior staff in customer service techniques and product knowledge.
• Managed inventory levels to maintain adequate supplies for barbershop services.

• Achieved sales targets by selling quality products.
• Managed appointment scheduling and maintained organized client records.
• Developed customer relationships to enhance client retention.
• Monitored current and emerging trends to meet diverse client needs.