Emily Hays
Summary
Currently studying level 5, I am enthusiastic to get into the beauty industry operating a variety of skin treatments aswel as beauty services. I have been working full time in supermarkets from 2020 up until 2022 when i started studying, so work has reduced to part time. I thoroughly enjoy working with lots of different people, being able to talk to customers, and giving them a pleasant experience to highlight their day. I have a great work ethic and am always willing to learn more skills and work extra to help the team if needed when busy. I look forward to upskilling my knowledge this year with level 5 beauty and am excited to get into the work environment.
Overview
3
3
years of professional experience
Work History
Checkout Operator
Pak N Save
06.2023 - Current
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Approached every question or concern with calm and level-headed approach.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Online Picker
Pak N Save
12.2022 - 06.2023
- Enhanced customer satisfaction by accurately selecting and packing online orders in a timely manner.
- Streamlined order processing by organizing and maintaining a clean, efficient work area.
- Reduced product damage by carefully handling items during the picking process.
- Improved inventory accuracy with meticulous attention to detail while picking and counting stock.
- Expedited order fulfillment by efficiently navigating warehouse aisles and locating products quickly.
- Maximized productivity by collaborating with team members to complete high volume of orders daily.
- Supported coworkers during peak times, assisting in areas outside of primary role as needed for overall success.
- Received returns of damaged and incorrect orders to process replacements.
Grocery Team Member
New World
09.2021 - 11.2022
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Assisted in inventory management for optimal product availability and reduced waste.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
Education
Certificate - Beauty Therapy
Toi Ohomai Institute of Technology
Mokoia, NZ12.2023
Skills
- Customer Service
- Team work
- Money Handling
- Processing payments
- Working under pressure
- ID Verification
- Professional Appearance
- Strong Work Ethic
- Product restocking
Languages
Timeline
Checkout Operator
Pak N Save
06.2023 - Current
Online Picker
Pak N Save
12.2022 - 06.2023
Grocery Team Member
New World
09.2021 - 11.2022
Certificate - Beauty Therapy
Toi Ohomai Institute of Technology
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