Emily Hudson
Cambridge,WKO
Summary
Dynamic Operations Manager with a proven track record at Homebrew Coffee, excelling in team leadership and operations management. Enhanced customer satisfaction through effective problem-solving and streamlined processes, achieving increased employee retention. Skilled in negotiating vendor contracts and fostering a positive work environment, driving significant improvements in performance outcomes.
Overview
6
6
years of professional experience
Work History
Operations Manager
Homebrew Coffee
08.2020 - Current
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Health Care Assitant
Waikato Hospital
10.2019 - 07.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Education
Precision Nutrition Level 1 Certificate
Precision Nutrition
10-2024
Certificate in Personal Training
Fit Futures
New Zealand 05-2024
Diploma - Adventure Tourism And Ecotourism
Waiariki Polytechnic
Rotorua 11-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Homebrew Coffee
08.2020 - Current
Health Care Assitant
Waikato Hospital
10.2019 - 07.2020
Precision Nutrition Level 1 Certificate
Precision Nutrition
Certificate in Personal Training
Fit Futures
Diploma - Adventure Tourism And Ecotourism
Waiariki Polytechnic
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