Emily Hughes
Hamilton,WKO
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Coffee Barista
Coffee Cultures
04.2021 - 08.2023
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Bartender
Shennanigans
02.2016 - 10.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cafe Assistant
Woodtuners
01.2015 - 08.2016
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
National Certificate of Tourism
Bay of Plenty Polytechnic
Tauranga, NZ2012
High School Diploma -
Thames High School
Thames, NZ10.2011
Skills
- Quality Standards
- Quality Assurance
- Inventory Management
- Coffee Grinding
- Customer Experience Management
- Beverage Preparation
- Online Transaction Processing
- Cooking
- Display Maintenance
- Attention to detail
- Cleanliness standards
- Multitasking capabilities
- Customer service
- Organizational skills
- Product upselling
- Cash handling
- Order taking
- Time management
- Teamwork abilities
- Espresso preparation
- Opening and Closing Duties
- Table Bussing
- Food Running
- Up-Selling
- Food Preparation
- Latte Art
- POS Systems
- Team Player
Timeline
Coffee Barista
Coffee Cultures
04.2021 - 08.2023
Bartender
Shennanigans
02.2016 - 10.2017
Cafe Assistant
Woodtuners
01.2015 - 08.2016
National Certificate of Tourism
Bay of Plenty Polytechnic
High School Diploma -
Thames High School
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