EMILY JANE MADDREN
Waiuku,AUK
Summary
Motivated professional with strong customer service and interpersonal skills. Known for fostering teamwork and uplifting team morale with a positive attitude and sense of humor. Proven ability to lead with care and direction while embracing new challenges and opportunities for growth.
Overview
17
17
years of professional experience
Work History
Senior Sandwich Artist
Subway Restaurants
Waiuku, AUK
03.2011 - Current
- Greeted guests, promoted specials and took orders.
- Guided customers in choosing menu items by offering food pairing recommendations.
- Shared information with customers about menu items, preparation methods and ingredients.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Achieved sales targets through strategic promotion of additional food items like drinks, desserts, and sides.
- Operated manual and electric appliances to peel, slice and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Executed serving, cleaning, and stocking tasks to maintain high standards of service and enhance customer satisfaction.
- Worked for Jason intermittently since age 16, gaining diverse experience.
- My position was Night manager. (Now casual on-call shifts)
Owner
MADD PIES
04.2024 - 12.2025
- Owned and operated a council-registered, A-grade food business recognized in local newspapers.
- Managed marketing campaigns and advertising, enhancing brand visibility and expanding customer reach.
- Utilized networking and social media strategies to cultivate business connections, strengthening community presence.
- Delivered exceptional customer service by understanding customer needs through effective communication, fostering customer loyalty.
- Prepared, cooked, cooled, and stored food while practicing safe procedures and maintaining cleanliness.
- Processed cash payments at point of sale to ensure accurate financial records. efficiently and accurately to maintain financial integrity.
- Developed and applied time management techniques to streamline daily operations. to ensure efficient operations.
- Leveraged Xero software for accurate financial tracking and reporting.
2IC and Bar Staff
Clarks Beach Golf Club
02.2023 - 06.2024
- Managed customer interactions and processed orders efficiently.
- Cultivated positive customer relations, leading to improved customer satisfaction.
- Managed TAB and pokies operations, resolving issues and enhancing customer engagement.
- Utilized POS system for accurate transaction handling.
- Prepared food items in accordance with established standards.
- Assisted in team management, strengthening group cohesion and collaboration.
Staff
MSL POP-UP CAFE AND RESTAURANT
03.2022 - 12.2022
- Provided exceptional customer service while efficiently taking orders to enhance guest satisfaction.
- Executed service sequence to ensure timely food and beverage delivery, contributing to positive dining experiences.
- Coordinated the order of service to facilitate smooth dining experiences.
- Performed waitressing and bartending duties, creating inviting atmosphere and enhancing overall guest experience.
- Managed till operations to accurately process transactions.
- Prepared and cooked food items according to established standards.
- Completed MSL training at Manukau, enhancing operational knowledge.
Commercial Cleaner
ISS Facility Services
Palmerston North, MWT
04.2017 - 02.2018
- Organized industrial cleaning products according to strict safety procedures.
- Cleaned and sanitized high-touch areas to improve overall building cleanliness.
- Maintained appearance of building floors by sweeping, mopping, and scrubbing.
- Stripped and refinished hard surface floors to uphold quality condition.
- Cleaned conference tables and reception desks to ensure a professional appearance.
- Responded to urgent cleaning requests to maintain service efficiency.
- Restocked room supplies, including facial tissues, to ensure guest comfort and convenience.
- Maintained cleanliness in hotels and offices by working with a cleaning team to meet hygiene requirements.
Volunteer/ On-call reliever
FLYING TURTLES PRESCHOOL
08.2014 - 05.2015
- Designed creative learning and play activities to foster children's development
- Developed interactive literacy and numeracy activities, enhancing engagement for designated age group
- Teach according to legislative requirements and centre principals
- Observed and assessed children's development and behavior, providing insights for tailored support
- Respect individual needs of children
- Create a fun, safe and clean learning environment
- Ensured cleanliness of learning spaces to promote a healthy atmosphere
- Develop strong relationships with children, families and staff
- Working well in a team setting
- Time management and professionalism
- All inclusive approach
Sandwich Artist
SUBWAY Restaurants
Palmerston North, MWT
01.2012 - 12.2012
- Executed sandwich artistry duties, ensuring high-quality preparation with minimal errors.
- Guided customers in selecting menu items by offering tailored food pairing recommendations.
- Shared information with customers about menu items, preparation methods and ingredients.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Welcomed customers warmly, promoted daily specials, and efficiently processed orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Sandwich Artist
SUBWAY Restaurants
Bombay, AUK
04.2010 - 08.2011
- Executed sandwich artistry duties with minimal errors, ensuring high-quality customer satisfaction.
- Guided customers in selecting menu items by offering tailored food pairing recommendations.
- Shared information with customers about menu items, preparation methods and ingredients.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Fostered a welcoming environment by greeting guests, promoting specials, and efficiently taking orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Voluntary work
WAIUKU CHILDCARE CENTRE
03.2009 - 11.2009
- Collaborated with staff and children to understand early childhood education practices
- Fostered connections with children through shared experiences and effective communication
- Cultivated relationships with children, staff, and families to enhance community engagement
- Observing and gaining knowledge from peers
- Time management and professionalism
- Performed routine cleaning tasks to maintain a tidy environment.
- Completing theory work to become PORSE qualified
Education
Graduate Certificate - Business
The Kitchen Project
Auckland, NZ03-2025
NCEA Level 1 -
Waiuku College
Waiuku, AUK02-2025
MSL TRAINING MANUKAU - FOOD AND HOSPO LEVEL 2 AND LEVEL 3
Manukau Institute of Technology
Manukau01.2011
Graduate Certificate - Early Childhood Studies
PORSE Childcare
Waiuku, NZ01.2010
Skills
- Critical thinking
- Customer relationship management
- Adaptability and flexibility
- Inventory control
- Complaint handling
- Attention to detail
- Documentation management
- Team collaboration
- PPE compliance
- Equipment maintenance and troubleshooting
- Time management
- Verbal and written communication
- Employee training and supervision
- Dependability and cooperation
- Multitasking and organization
- Conflict resolution
References
- Jason Tang, Subway Waiuku, 14 Bowen Street, 021312828
- Alisha Nikoia, MSL Training, Putney Way, Manukau, 0223634043, alisha.nikoia@msltraining.ac.nz
- Lynette Barrar, ISS Cleaning, Palmerston North, MWT, 02102268715
- Mary Penniall, Flying Turtles Preschool, 0211283043
Timeline
Owner
MADD PIES
04.2024 - 12.2025
2IC and Bar Staff
Clarks Beach Golf Club
02.2023 - 06.2024
Staff
MSL POP-UP CAFE AND RESTAURANT
03.2022 - 12.2022
Commercial Cleaner
ISS Facility Services
04.2017 - 02.2018
Volunteer/ On-call reliever
FLYING TURTLES PRESCHOOL
08.2014 - 05.2015
Sandwich Artist
SUBWAY Restaurants
01.2012 - 12.2012
Senior Sandwich Artist
Subway Restaurants
03.2011 - Current
Sandwich Artist
SUBWAY Restaurants
04.2010 - 08.2011
Voluntary work
WAIUKU CHILDCARE CENTRE
03.2009 - 11.2009
Graduate Certificate - Business
The Kitchen Project
NCEA Level 1 -
Waiuku College
MSL TRAINING MANUKAU - FOOD AND HOSPO LEVEL 2 AND LEVEL 3
Manukau Institute of Technology
Graduate Certificate - Early Childhood Studies
PORSE Childcare