Emily Lim
Dunedin, New Zealand ,OTA
Summary
Dynamic and customer-focused professional with extensive experience at Woolworths New Zealand. Proven track record in enhancing customer satisfaction through exceptional service and attention to detail. Skilled in online order processing and product picking, demonstrating strong decision-making abilities and a keen fashion sense to meet diverse customer needs.
Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Woolworths Supermarket
Dunedin, OTA
03.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Checkout Operator
Woolworths Supermarket
Lower Hutt, WGN
12.2022 - 02.2025
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Photographer
Naenae College
Avalon, WGN
02.2024 - 11.2024
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
Newspaper Deliverer
Ovato
Lower Hutt, WGN
02.2020 - 04.2020
- Enhanced customer satisfaction by delivering newspapers on time and in pristine condition.
- Delivered papers to Type customers on daily basis.
Education
First Year Health Science - Health Sciences
University of Otago
DunedinNCEA - Year 13
Naenae College
Avalon, WGN11.2024
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
Accomplishments
- Excellence endorsement in NCEA Level 1
- Merit endorsement in NCEA Level 2 & 3
- Scholarship from University of Victoria
- Most consistent player in the Senior Football team
Timeline
Online Personal Shopper
Woolworths Supermarket
03.2025 - Current
Photographer
Naenae College
02.2024 - 11.2024
Checkout Operator
Woolworths Supermarket
12.2022 - 02.2025
Newspaper Deliverer
Ovato
02.2020 - 04.2020
First Year Health Science - Health Sciences
University of Otago
NCEA - Year 13
Naenae College