Summary
Overview
Work History
Education
Skills
Timeline
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Emily Otene

Summary

Dynamic and professional within a workplace, excelling in customer service and teamwork. Adept at problem-solving and multitasking. Demonstrated ability to adapt quickly and manage time effectively within the work place. I thrive under pressure while managing multiple tasks efficiently. Committed to fostering positive customer experiences and enhancing team morale through effective communication and collaboration.

Overview

2026
2026
years of professional experience

Work History

Checkout Operator

New World Limited
1998 - 1999
  • Operated checkout systems efficiently, ensuring accurate transactions and customer satisfaction.
  • Processed various payment methods, including cash, credit, maintaining transaction accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted in training new team members on checkout procedures and customer service best practices.
  • Managed inventory levels at the register, alerting management to low stock or discrepancies.

Crew Member

Burger King Ltd
1999 - 2000
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
  • Operated cash registers accurately, processing transactions efficiently and handling customer inquiries.
  • Collaborated with team members to maintain cleanliness and organization of dining areas and food preparation stations.
  • Assisted in training new crew members on operational procedures and safety protocols.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Grader ( Seasonal )

McCain's Foods, New Zealand Ltd
2000 - 2001
  • Experience factory hand
  • Quality control and removal of defective produce
  • Adherence to health and safety regulations
  • Follow quality standard operating procedures
  • Proven ability to learn quickly and adapt to new situations.

Grader/Fruit Packer ( Seasonal )

Longview Packhouse
2004 - 2004
  • Grading and packing apples on the processing line
  • Tray feeding and learning quality control procedures
  • Adherence to health and safety regulations

Animal Attendee

SPCA
03.2019 - 09.2023
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behaviour that could indicate potential issues.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
  • Minimized animal injury risk by monitoring behaviour and eliminating safety hazards.
  • Documented daily observations of animal behaviour, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
  • Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Casual Animal Attendee

SPCA
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Qualification -

Qualifications:
Hastings, NZ

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Computer skills
  • Calm under pressure
  • Multitasking Abilities

Timeline

Casual Animal Attendee

SPCA
09.2023 - Current

Animal Attendee

SPCA
03.2019 - 09.2023

Checkout Operator

New World Limited
1998 - 1999

Crew Member

Burger King Ltd
1999 - 2000

Grader ( Seasonal )

McCain's Foods, New Zealand Ltd
2000 - 2001

Grader/Fruit Packer ( Seasonal )

Longview Packhouse
2004 - 2004

Qualification -

Qualifications:

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Emily Otene