Emily Overeem

My roles include:

• Delivering inpatient care to hospitalised patients with compassion and efficiency
• Set up and maintained intravenous fluid therapy
• Administering injectable and oral medications to animals in treatment and documenting changes in patient condition
• Restraining animals with a fear-free approach when assisting veterinarians
• Preparing surgical instrument packs and drapes for use in sterile environments by processing in autoclave
• Cleaning and disinfecting exam areas, surgical equipment, and kennels to prevent diseases and control odours
• Performing blood-work and urinalysis using in-house diagnostic equipment
• Completed reception training
• Triaging incoming patients to determine treatment needs and urgency of care
• Assisting in preparation and administration of anaesthesia for surgical processes
• Monitoring vital signs of animals during surgical procedures and provided postoperative care

• Provided service to a high volume of daily customers, ensuring every guest was satisfied with their experience from the moment they walked through the door
• Set up the restaurant before service with attention to detail
• Received multiple positive reviews from customers that I looked after
• Solved problems quickly and efficiently, communicating with other FOH members, chefs, managers, and customers
• Used slow periods to clean, and organise weekly bookings

• Delivered a high level of customer service using active listening and engagement skills
• Gave product advice
• Worked closely with supervisors to solve problems and handle customer concerns