Emily Patuwai
Gisborne,Awapuni
Summary
Driven and detail-oriented professional with a proven track record in cleaning and organizing crafted at Ocean Beach, Wainui Bay Hotel. Excels in customer service, seamlessly managing and prioritizing tasks. Bubbly personality, demonstrates teamwork and guest support skills, prioritising customer satisfaction. Adapts quickly to new challenges, ensuring high standards of cleanliness while service is maintained.
Overview
11
11
years of professional experience
Work History
Housekeeper
Ocean Beach Wainui Bay Hotel
02.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Online Assistant
Countdown
06.2022 - 09.2023
- Packed and organised customers groceries in a efficient and timely manner.
- Conferred with customers by telephone, chat or email to provide information.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Customer Service Cashier
Gisborne China Palace
08.2014 - 09.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Didn't work here for long as it wasn't a good fit for me at the time.
R.S.A Resturant
Waitress & Front of House
11.2013 - 09.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
NCEA Level 4 Exercise - Exercise Science
Eastern Institute of Technology (EIT)
Tairawhiti Campus08.2020
The Design School Graphic Design - NCEA Level 2
The Design School
Gisborne 11.2016
NCEA Level 1,2 & 3 -
Gisborne Girls' High School
Gisborne, GIS11.2015
Eastern Institute Of Technology Trades Academy -
Eastern Institute of Technology (EIT)
Tairawhiti Campus09.2015
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
Timeline
Housekeeper
Ocean Beach Wainui Bay Hotel
02.2024 - Current
Online Assistant
Countdown
06.2022 - 09.2023
Customer Service Cashier
Gisborne China Palace
08.2014 - 09.2014
R.S.A Resturant
Waitress & Front of House
11.2013 - 09.2014
NCEA Level 4 Exercise - Exercise Science
Eastern Institute of Technology (EIT)
The Design School Graphic Design - NCEA Level 2
The Design School
NCEA Level 1,2 & 3 -
Gisborne Girls' High School
Eastern Institute Of Technology Trades Academy -
Eastern Institute of Technology (EIT)
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