Emily Peacock
Dunedin,OTA
Summary
I am a well-rounded and highly diverse individual with diverse work experience. I have a proven track record of supervising daily operations, ensuring compliance with health and safety regulations, and delivering exceptional service in fast-paced environments. I am also skilled in managing bookings and class schedules and accurately handling financial transactions. I am a strong communicator committed to maintaining a safe and welcoming atmosphere for clients and staff. I also have 7+ years of volunteer experience. I have many skills that would make me an excellent employee.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Yoga Studio Receptionist
Hot Yoga Dunedin
Dunedin
01.2024 - Current
- Warmly welcome and assist clients, providing a friendly and professional first point of contact for all studio visitors.
- Efficiently manage bookings and class schedules using our advanced studio management software, ensuring smooth and organised operations.
- Respond promptly and professionally to phone and email inquiries, providing accurate information and resolving issues to maintain high customer satisfaction.
- Perform data entry tasks into various computer systems accurately and promptly.
- Process payments and managed client accounts, maintaining accurate financial records and ensuring all transactions were completed smoothly.
- Demonstrate a strong understanding of yoga practices and principles, offering informed assistance and recommendations to clients.
Duty Supervisor, Lifeguard, and Receptionist
Dunedin City Council
Dunedin
06.2019 - Current
- Supervising daily operations of Moana Pool, ensuring smooth functioning and high service standards while assisting with other council aquatic facilities.
- Ensure strict compliance with health and safety regulations within the aquatic facility by conducting regular safety inspections and staff training sessions.
- Commitment to implementing and enforcing pool rules and policies for patrons and staff is critical to maintaining a safe and enjoyable environment. Your role is vital in overseeing the execution of primarily lifeguarding duties and accompanying departments.
- Delivered exceptional customer service to patrons, addressing concerns promptly and fostering a welcoming atmosphere.
- Thrives in a fast-paced environment, managing multiple tasks simultaneously and effectively prioritising responsibilities to ensure operational excellence.
Retail Assistant
Country Road Dunedin
Dunedin
05.2022 - 10.2023
- Operated cash registers to process sales transactions.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Kept up-to-date knowledge of all products available in the store.
- Managed customer complaints professionally while seeking solutions for resolution.
- Answered phones promptly and directed calls appropriately.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Monitored sales floor traffic and assisted customers with their inquiries.
Education
Bachelor of Laws -
University of Otago
Dunedin11.2025
Bachelor of Arts - Geography And Politics
University of Otago
Dunedin, NZ11-2025
Skills
- Decision-making capabilities
- Policy Enforcement
- Operational Efficiency
- Employee Relations
- Staff Management
- Schedule development
- Safety oversight
- Emergency Response
- CPR Certified
- Physical Fitness
- Legal Research
- Legal writing
- Dispute Resolution
- Research
- Office Management
- Time Management
- POS System Operation
- Cash Handling
Affiliations
- I am a volunteer Surf Lifeguard at St Kilda Surf Life Saving Club. I run a volunteer patrol as a Patrol Captain. This role oversees safe beach operations during patrolled summer beach hours.
- Along with lifeguarding, I race IRBs (inflatable rescue boats). Having won national gold medals in my age group division.
Accomplishments
- I am an undergraduate representative of the Geography and Environmental Management Society (GEMS) at the University of Otago.
- This role includes helping organise social events associated with the study of geography and environmental management.
Certification
- Full Drivers License
- Advanced First Aid Certificate
- Enrolled for a Yoga Teacher Training qualification
Timeline
Yoga Studio Receptionist
Hot Yoga Dunedin
01.2024 - Current
Retail Assistant
Country Road Dunedin
05.2022 - 10.2023
Duty Supervisor, Lifeguard, and Receptionist
Dunedin City Council
06.2019 - Current
Bachelor of Laws -
University of Otago
Bachelor of Arts - Geography And Politics
University of Otago
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