Emily Peacock
Dunedin,North East Valley
Summary
Driven law and art student in their penultimate year of study seeking to show their skills in an internship role. Previous work and volunteering experience for many years. Team player excited to cooperate with knowledgeable people as well as learn in a exiting new environment.
Overview
9
9
years of professional experience
Work History
Hot Yoga Receptionist
Hot Yoga Dunedin
01.2024 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Warmly greeted and welcomed clients as they arrived at the studio, providing exceptional customer service and ensuring a positive experience from the moment they walked in.
- Managed a busy front desk, efficiently handling phone calls, inquiries, and appointment scheduling using a computerized booking system.
Duty Supervisor, Lifeguard, and Receptionist
Dunedin City Council
06.2019 - Current
- Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
- Maintained compliance with company policies, objectives, and communication goals.
- Greeted and assisted visitors professionally and courteously, ensuring a positive first impression of the company.
- Responded to inquiries from clients and customers, providing accurate information and resolving issues promptly and effectively.
- Vigilantly monitored swimming areas to ensure the safety of patrons, promptly identifying and responding to potential hazards or emergencies.
- Demonstrated proficiency in performing water rescues and administering first aid and CPR as needed, effectively responding to emergencies with calmness and professionalism.
Surf Life Guard
Surf Life Saving New Zealand
10.2016 - Current
- Supervised and coordinated lifeguard operations at a busy beach or surf club, overseeing a team of lifeguards to ensure the safety of beachgoers and surfers.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Monitored surf conditions and weather forecasts, making informed decisions regarding beach closures, water safety advisories, and other risk management measures.
- Responded to water emergencies and performed water rescues as needed, demonstrating proficiency in surf lifesaving techniques and first aid/CPR procedures.
Country Road Retail Assistant
Country Road Group
04.2021 - 10.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained an organised backroom for easy access to stock when replenishing shelves.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Laws - Law
University of Otago
Dunedin, NZ12.2025
Bachelor of Arts - Geography And Politics
University of Otago
Dunedin, NZ12.2020
Skills
- Customer Service
- Customer/Client relations
- Legal Research
- Communication
Certification
- First Aid/CPR Certified
Timeline
Hot Yoga Receptionist
Hot Yoga Dunedin
01.2024 - Current
Country Road Retail Assistant
Country Road Group
04.2021 - 10.2022
Duty Supervisor, Lifeguard, and Receptionist
Dunedin City Council
06.2019 - Current
Surf Life Guard
Surf Life Saving New Zealand
10.2016 - Current
Bachelor of Laws - Law
University of Otago
Bachelor of Arts - Geography And Politics
University of Otago
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