Emily Phipps
Wellington,Woodridge
Summary
Practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. Committed to establishing credibility and developing relationships with associates and managers. Strong conceptual thinking skills and new concepts acquisition.
Overview
5
5
years of professional experience
Work History
Associate Consultant
Robert Walters
04.2023 - Current
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Streamlined project management processes for improved efficiency and timely completion of deliverables.
- Conducted comprehensive market research to identify potential opportunities for client growth and expansion.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
- Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Negotiated contracts with suppliers, reducing costs without compromising quality or delivery timelines.
- Optimized resource allocation within the team by implementing efficient work schedules.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Created monthly forecast templates and resource management allocations for approved projects.
- Maintained database systems to track and analyze operational data.
- Communicated with Candidates daily and guided them through there recruitment process.
Manager Candidate
Robert Walters
08.2022 - 04.2023
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Supported 5 Senior Consultant in daily needs.
- Managed calenders and inbox's.
- Arranged meetings, interviews with candidates and clients.
- Formatted CVs and cover letters.
- Handled all communication with candidates.
- Supplied contracts and start dates to candidates.
- Lead team meetings and set day to day exceptions.
- Took reference check and onboarding of all new candidates.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new candidates.
- Posted and maintained job adverts.
Team Coordinator
Tu Ora Compass Health
09.2021 - 08.2022
- Directed weekly status meetings with agenda-setting, note-taking, and follow-up action items to ensure alignment among all stakeholders involved in ongoing projects.
- Collaborated with Management to ensure correct information was provided to the team.
- Provided admin support 4 nurses and one manager.
- Called and logged all patients information.
- Maintained the patients database.
- Communicated with GP practices across Wellington regarding stock level for Covid Vaccination.
- Led team meetings each shift to discuss scheduling.
- Handled day-to-day operations for the Covid department.
- Scheduled Appointment for the nurses home visits.
Call Center Representative
Tu Ora Compass Health
10.2020 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Skin Therapist
CACI Clinic
11.2019 - 09.2020
- Enhanced client satisfaction by providing personalized skin therapy treatments and product recommendations.
- Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
- Delivered exceptional customer service, maintaining a professional and welcoming environment for clients.
- Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance.
- Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
- Collaborated with team members to create a seamless spa experience for clients, ensuring the highest level of satisfaction.
- Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
- Increased repeat clientele through expert advice and consistent delivery of high-quality services.
- Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences.
Retail Assistant
Glasson
01.2019 - 11.2019
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Diploma in Spa & Beauty Therapy - Skin Therapy
Elite School of Beauty & Spa
Wellington, NZ05.2020
High School Diploma -
NCEA Level 1 & 2
Newlands, NZ12.2018
Skills
- Process Analysis
- Planning and execution
- Best Practices Implementation
- Go-to-Market Strategies
- Business Planning
- Problem-Solving
- Attention to Detail
- Organizational Development
- Work Planning and Prioritization
- Issue Resolution
- MS Office (Experienced)
- Client Relationships
Timeline
Associate Consultant
Robert Walters
04.2023 - Current
Manager Candidate
Robert Walters
08.2022 - 04.2023
Team Coordinator
Tu Ora Compass Health
09.2021 - 08.2022
Call Center Representative
Tu Ora Compass Health
10.2020 - 09.2021
Skin Therapist
CACI Clinic
11.2019 - 09.2020
Retail Assistant
Glasson
01.2019 - 11.2019
Diploma in Spa & Beauty Therapy - Skin Therapy
Elite School of Beauty & Spa
High School Diploma -
NCEA Level 1 & 2
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