Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emily Ross

Christchurch,Fendalton

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior's, understanding customer desires and providing customized solutions to build loyalty. Experienced individual providing high-quality support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

7
7
years of professional experience

Work History

Artist Liaison

Audiology
01.2024 - Current
  • I am a current contractor for Audiology

Reference - Olivia England 027 816 2144

Barista

Heart And Soul
Christchurch, CAN
10.2022 - 08.2024

Bartender/Waitress

The Oxford Group
Christchurch, CAN
01.2020 - 04.2024
  • The oxford group consists of 5 busy restaurants/bars all located in Christchurch. I enjoy problem solving and sharing ideas to better manage situations during our fast paced environment. I don't rely on waiting to be told what to do, I thrive on being self-sufficient and figuring out what needs to be done. My co-workers often comment that I am a fun but firm person to work with, They praise me for my fast problem solving and being time efficient with the tasks I am given
  • Managed enquiries and feedback via email
  • Managed and ran private events in our venues
  • Dealt with managing and ordering new stock
  • Managing staff when required
  • Responsible for handling payments from patrons
  • Responsible for handling payments, petty cash transactions, opening and closing of the tills at the start and end of each shift
  • Responsible for counting multiple venues tills to calculate the amount made and banking funds safe in the company.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Administrative Assistant

Clear Solutions Limited
Christchurch, CAN
10.2022 - 03.2023
  • Clear Solutions Limited is a Christchurch based shower installation and supply company. My partner is the Chief operating officer. While being on maternity leave I help my partner in the following areas when he needs my help with his workload


  • Managing emails
  • Loading and entering orders from commercial building groups & Clients
  • Scheduling work for staff
  • Liaising with clients with enquiries and orders via phone
  • Invoicing
  • Preparing bills to pay
  • Filing months bills
  • Xero
  • Reconciling accounts
  • Processing PAYE - Processing GST - Processing FBT

Bartender/Waitress

Louis Champagne and Oyster
Christchurch, CAN
04.2019 - 12.2019

Bartender/Waitress

Cafe Valentino
Christchurch, CAN
07.2017 - 04.2019

Education

Cashmere High School
Christchurch, NZ
11.2019

Skills

  • Verbal and Written Communication
  • Leadership
  • Time Management
  • Cash Register Operations
  • Email Correspondence
  • Promotional Sales Events
  • Creative Solutions
  • Organizational abilities

Accomplishments

Janelle Pritchard, Previous Operations Manager of the Oxford group

0275217156

Simon Zhong, Current Venue Manager at Original sin (Previous Manager at Louis Champagne and Oyster)

0204747774

Liam Clarke, Chief Operating officer/ Clear solutions

0220368197

Languages

English
Native/ Bilingual

Timeline

Artist Liaison

Audiology
01.2024 - Current

Barista

Heart And Soul
10.2022 - 08.2024

Administrative Assistant

Clear Solutions Limited
10.2022 - 03.2023

Bartender/Waitress

The Oxford Group
01.2020 - 04.2024

Bartender/Waitress

Louis Champagne and Oyster
04.2019 - 12.2019

Bartender/Waitress

Cafe Valentino
07.2017 - 04.2019

Cashmere High School
Emily Ross