Emily Simmons
Lyall Bay,WGN
Summary
I am a customer-focused professional with over four years of experience in enterprise software implementation. My background includes leading customer onboarding, managing complex implementations, and overseeing projects from initiation to completion. I have a proven ability to coordinate projects across multiple regions, resolve complex challenges, and deliver seamless experiences that build long-term trust. Recognised for clear and empathetic communication, I thrive on helping customers feel supported and confident throughout implementation and hyper-care support.
Overview
7
7
years of professional experience
Work History
Senior Implementation Consultant
MOBI
07.2021 - Current
- Since July 2021, I have worked as a Senior Implementation Consultant at MOBI, leading end-to-end implementations for enterprise customers across New Zealand, Australia, and North America. My role involves managing complex customer onboarding and integrations, breaking down technical products and processes into clear, actionable steps, and identifying opportunities to improve efficiency and speed. I develop creative solutions to complex challenges, balancing customer needs with business requirements to ensure seamless delivery and high satisfaction. A key achievement was project managing MOBI's internal v4 storefront migration for over 500 customers, where I coordinated risk management, internal testing, and cross-team collaboration to deliver a smooth and successful rollout.
Consultant (Join)
The Co-Operative Bank
05.2018 - 07.2021
- During my three years at The Co-operative Bank, I progressed through several customer-focused roles, building strong expertise in service delivery, compliance, and financial guidance. As a Contact Centre Consultant, I supported customers with a wide range of banking needs, from everyday transactions and account queries to loans and online banking, while handling high call volumes with professionalism and empathy. I later advanced into the Customer Growth team, where I identified customer needs, recommended appropriate financial solutions, and provided ongoing support to strengthen relationships and retention. In my most recent role as a Consultant in the join team, I specialized in onboarding new customers, performing ID verification and AML checks, and guiding clients through account openings and product applications with clear and supportive communication. Across all positions, I developed strong product knowledge, adapted quickly to regulatory and policy changes, and built a reputation for delivering accurate, compliant, and customer-centric service.
Education
New Zealand Certificate - Project Management (Level 4)
Whitireia Community Polytechnic
Wellington, New Zealand01.2023
New Zealand Certificate - Financial Services (Level 5) (version 2), Residential Property Lending
Open Polytechnic of New Zealand
Wellington, New Zealand01.2021
NCEA Level 3 - undefined
Horowhenua College
Levin, New Zealand01.2014
Skills
- Software implementation
- Time management
- Excellent communication
- User training
- Project management
- Solution design
- Stakeholder management
- Problem-solving
Timeline
Senior Implementation Consultant
MOBI
07.2021 - Current
Consultant (Join)
The Co-Operative Bank
05.2018 - 07.2021
New Zealand Certificate - Financial Services (Level 5) (version 2), Residential Property Lending
Open Polytechnic of New Zealand
NCEA Level 3 - undefined
Horowhenua College
New Zealand Certificate - Project Management (Level 4)
Whitireia Community Polytechnic