Emily Sullivan

In my current role, I hold a diverse range of responsibilities that contribute to the smooth operation of the management team for Recreation and Sport at CCC. These included managing stationary orders to ensure the team have an adequate supply of necessary materials, diligently taking meeting minutes, and accurately documenting discussions and decisions for future reference.

In addition to this, I am regularly asked to update Standard Operating Procedures (SOPs) to ensure compliance and efficiency, and manage the customer feedback hybris inbox, addressing inquiries and helping the management team with resolving issues.

Lastly, I demonstrate flexibility in working hours, readily adapting to changing needs and demands to ensure optimal productivity and support for the team.

• In this role, I performed various tasks including booking children for swimming lessons, and ensuring they were placed in the appropriate classes by cross-checking timetables.

• I also handled cash transactions, responded to emergencies by promptly attending to alarms and providing assistance when needed.

• Additionally, I processed payments for swimming and gym memberships, utilizing the Intelli Leisure system. I successfully dealt with challenging customers while consistently delivering exceptional customer service.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Planned, organized, and coordinated special events and celebrations.
• Recruited, hired, and trained to develop high-performing staff.
• Created and maintained relationships with key investors, partners and clients.
• Implemented policies and procedures to improve club operations and standards.

• Gained experience in a wide range of responsibilities that significantly enhanced my administrative and interpersonal skills.

• Answering phone calls, assisting the Club Manager with email correspondence, and generating membership reports.

• Serving as the primary point of contact for gym members, I skilfully processed payments and utilized the system to facilitate membership sign-ups.
  
• In my capacity as a Personal Trainer, I provided individualized guidance and advice to promote healthy lifestyle choices and exercise habits. This involved customising fitness programs to meet the unique needs of each client, ensuring their progress and satisfaction.

• Actively contributed to the well-being of residents by assisting the Registered Nurses by diligently monitoring residents’ fluid intake and providing assistance during meal times.

• Collaborating closely with carers and registered nurses, I played a role in helping achieve desired outcomes for the residents such as taking charge of monitoring and organizing personalized menus for each resident under my care.