Emily Sullivan
Christchurch,New Zealand
Summary
Dedicated professional with 6 years of experience in administration, healthcare, fitness, and customer service. Possesses a unique blend of skills and expertise, including excellent communication and interpersonal skills, with the ability to effectively interact with patients, families, and healthcare teams. Proven track record of delivering high-quality care and support to others, with a strong focus on attention to detail, organisation, and efficiency. Committed to providing exceptional assistance in fast-paced radiology environments, ensuring seamless patient flow and quality care delivery.
Overview
7
7
years of professional experience
Work History
PHYSIOTHERAPY ASSISTANT
Te Whatu Ora (CDHB)
02.2024 - Current
- As a physiotherapy assistant at Hillmorton Hospital, the role revolves around providing essential support to physiotherapists in delivering quality care to high-need patients, and coordinating administrative tasks
- Manages the referrals spreadsheets for the physiotherapy department, as well as organising appointments and taxis for the team and their patients
- Additionally plays a crucial role in educating patients on proper exercise techniques, body mechanics and injury prevention strategies, empowering them to actively participate in their rehabilitation process
- With a compassionate approach and strong communication skills, facilitates two to three fitness classes per week for the inpatient wards
- The role is a mix of both helping patients recover from injuries, improving mobility and function- and administration tasks required of an assistant in a clinical setting.
BUSINESS SUPPORT ADMINISTRATOR
Christchurch City Council
05.2023 - 02.2024
- Facilitated the streamlined operations of CCC's Recreation and Sport Management Team by overseeing logistical elements such as taking meeting minutes, accurately documenting decisions and discussions for future reference and maintaining adequate stationary supplies in the facilities
- Managed the Customer Feedback Hybris Inbox to effectively navigate enquiries and assist the management team in resolution, thereby enhancing overall responsiveness
- Tasked with the ongoing improvement of Standard Operating Procedures (SOPs) for six different portfolios, ensuring they met regulatory standards and enhanced the workflow within the teams' structure
- Required flexibility in working hours, with the ability to readily adapt to evolving needs and demands, ensuring maximum productivity and comprehensive support.
MEMBERSHIP ADMINISTRATOR
Christchurch City Council
01.2022 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CUSTOMER EXPERIENCE REPRESENTATIVE
Christchurch City Council
01.2022 - 06.2023
- Performed tasks such as booking children for 'Swimsmart' swimming lessons, and ensuring they were placed in the appropriate classes by cross-checking timetables
- Handled cash transactions and responded to emergencies by promptly attending to alarms and aiding the front desk team when needed
- Processed payments for swimming and gym memberships, utilising the Intelli Leisure system
- Successfully dealt with challenging situations with customers while consistently delivering exceptional customer service.
CLUB MANAGER
Anytime Fitness
05.2020 - 01.2022
- Planned, organized, and coordinated special events and celebrations
- Recruited, hired, and trained to develop high-performing staff
- Created and maintained relationships with Anytime Fitness National Service Office and gym clients
- Implemented policies and procedures to improve club operations and standards.
MEMBERSHIP CONSULTANT AND PERSONAL TRAINER
Anytime Fitness
09.2019 - 05.2020
- Gained experience in a wide range of responsibilities that significantly enhanced my administrative and interpersonal skills
- Answered phone calls, assisted the Club Manager with email correspondence, and generated membership reports
- Serving as the primary point of contact for gym members, I processed payments and utilized the 'Membr' system to skillfully facilitate membership sign-ups
- In my capacity as a Personal Trainer, I provided individualized guidance and advice to promote healthy lifestyle choices and exercise habits
- This involved customizing fitness programs to meet the unique needs of each client, ensuring their progress and satisfaction.
FLUIDS ASSISTANT
Ngaio Marsh Retirement Village
12.2017 - 12.2018
- Actively contributed to the well-being of residents by assisting the Registered Nurses- diligently monitoring residents' fluid intake and providing assistance during meal-times
- Collaborating closely with carers and registered nurses, I played a role in helping achieve desired outcomes for the residents such as taking charge of monitoring and organizing personalized menus for each resident under my care.
Education
Medical Imaging And Applied Science Pathway
Ara Institute of Canterbury
Christchurch, NZ06.2024
Honouring The Treaty of Waitangi- Two Day Course -
Christchurch City Council
10.2023
Customer Service Excellence- Short Course -
Christchurch City Council
03.2023
Te Reo Maori 101 And 102 -
Christchurch City Council
06.2022
Certificate in Exercise -
New Zealand Institute of Sport, Christchurch, NZ
07.2019
Bachelor of Performing Arts | Music Theatre -
Ara Institute of Canterbury, Christchurch, NZ
03.2018
NCEA Level 3 Endorsed With Excellence -
Rangiora New Life School, Rangiora, NZ
11.2014
Skills
- Patient service
- Outpatient Therapy
- Time management
- Interpersonal Communication Abilities
- Preparing meeting agendas and minutes
- Patient Education and Motivation
- Technical Skills- Microsoft Excel, Microsoft Word and Teams
- Range of Motion Improvement
Accomplishments
- New Zealand Natural National Bikini Bodybuilding Champion, 2022
- Runner up Manager of the Year, Anytime Fitness New Zealand, 2021
- Best Supporting Female in a Play, ZONY Awards, 2018
Additional Information
In 2022, I won the Natural National Champion title for the New Zealand bikini sculpting division of NZIFBB. I enjoy keeping physically fit by going to the gym and eating healthy. I also play the piano and enjoy going on hikes in the weekends with my partner.
Timeline
PHYSIOTHERAPY ASSISTANT
Te Whatu Ora (CDHB)
02.2024 - Current
BUSINESS SUPPORT ADMINISTRATOR
Christchurch City Council
05.2023 - 02.2024
MEMBERSHIP ADMINISTRATOR
Christchurch City Council
01.2022 - 05.2023
CUSTOMER EXPERIENCE REPRESENTATIVE
Christchurch City Council
01.2022 - 06.2023
CLUB MANAGER
Anytime Fitness
05.2020 - 01.2022
MEMBERSHIP CONSULTANT AND PERSONAL TRAINER
Anytime Fitness
09.2019 - 05.2020
FLUIDS ASSISTANT
Ngaio Marsh Retirement Village
12.2017 - 12.2018
Medical Imaging And Applied Science Pathway
Ara Institute of Canterbury
Honouring The Treaty of Waitangi- Two Day Course -
Christchurch City Council
Customer Service Excellence- Short Course -
Christchurch City Council
Te Reo Maori 101 And 102 -
Christchurch City Council
Certificate in Exercise -
New Zealand Institute of Sport, Christchurch, NZ
Bachelor of Performing Arts | Music Theatre -
Ara Institute of Canterbury, Christchurch, NZ
NCEA Level 3 Endorsed With Excellence -
Rangiora New Life School, Rangiora, NZ
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