Emily Tagaloa

• Efficiently prepare and serve a wide range of beverages to customers while adhering to established recipes, quality standards, and presentation techniques
• Engage with guests, actively listening to their preferences and providing recommendations on drink selections based on their tastes and preferences
• Create a welcoming atmosphere by maintaining a clean, organized, and well-stocked bar area
• Manage cash transactions, handle payments, and operate the point-of-sale (POS) system accurately
• Collaborate with kitchen staff to ensure prompt and accurate delivery of food orders
• Train and mentor new bartenders, providing guidance on bar operations, customer service, and drink preparation techniques
• Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and maximize profitability
• Maintain compliance with all health and safety regulations, ensuring the bar area and equipment are clean and sanitized at all times.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Developed visually engaging marketing materials to support product launches and promotions.
• Coordinated with design teams to develop high-quality creative assets.
• Social Media and Digital Marketing content coordinating and uploading through Hootsuite, helping build a corporate presence.
• Product Launch:
• Direct communication with overseas supplier
• Presentation to sales team of new product range release with detailed explanation on budget, target market, point of sale, digital marketing, retailer offer, logistics etc
  Established new systematic processes for relevant departments to follow. e.g. point of sale ordering
  Researched, monitored and analyzed market trends, customer insights and competitors to availability of resources and exercise strategic decisions.
• Planogram and Point of Sale management support - Costing / pricing preparation & analysis
• Promotional Campaigns backend set up
• Sales Results Analysis reports preparation- New products/EDPs set up of backend information
• Support of Customer Product Submission Preparation
• Assisting Product Managers and Resident Artists on general activities and special projects
• Supplier visit preparation
• Sales Campaign Promotion Order Form Production and Communication to Stakeholders
• Sales Promotion e-Commerce Request Form Co-ordination and Communication to Stakeholders
• Basic photography, basic design and basic artwork sample creation - New Product Launch general administration assistance and support - Supplier product issue credit processing
• Record keeping, appropriate filing and archiving of documents
• Art & Craft Photo Image Library coordination and dissemination
• Ordering out sample stock and administration of printing and

postage for product
management related activities

Special projects and Event activities assistance e.g. Internal and Retailer Conferences

• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
• Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
• Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
• Acted as a liaison between internal departments and clients to ensure adequate communication
• Prepare and filed legal documents with the court, including motions, briefs and complaints
• Communicated with clients, opposing counsel and court personnel as needed
• Proactively managing the teams finance requirements including trust requirements, accounts payable, audit letters, billing and reporting
• Managing diaries and appointments including travel coordination, liaising with Chambers, Clerks and Counsel
• Editing, drafting and preparing correspondence and legal documents
• File management including opening, closing and archiving matterfiles, conflict checking, fee agreements etc.
• Conducted legal research on issues related to environmental law,government regulations and land use

• Acted as a liaison between internal departments and clients to ensure adequate communication
• Answering up to 60 calls a day from clients; answering queries, discussing product information, stock levels, order status, backorders and ETA's
• Accurately process orders received prior to cut off times while paying special attention to pricing, delivery instructions, payments terms etc
• Offer alternative colours/products if the ordered item is unavailable within timeframe
• Effectively managing stock between orders
• Promptly resolve any supply, delivery, freight or other issues with customers
• Resolve any disputes with customer invoices e.g
• Incorrect supply, pricing, shortages, etc
• Follow up and keep customers informed about progress resolving their requests
• Ensure that all communications are reordered and all supporting paperwork is filled daily
• Keep up to date with the company's product range and new products.

• Problem Solving - product and service complaints, issues and queries customers arise
• Establishing the cause of problem and fixing the best suitable solution and following up after the execution of resolution
• Delivering positivity through clear communication, ability to understand the customers needs and exceeding their expectations to the best of my ability
• Professionalism, culturally aware and a great level of empathy when it comes to other individuals, customers and individuals within the work environment
• Placement/cancellation of online orders, refunds, exchanges or updating customer online details
• Answering questions on warranties, payment options, product or service information under Briscoe Group.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

• Key Holder: Opening/Closing store (setting and disarm alarm system) while also Cashing up, banking and change order for till
• Unpacking of new stock preparing the clothes for sale
• This includes applying security tags and placing clothes onto hangers
• Ensuring clothes are in exceptional condition and properly steamed
• Processed till orders and Internet orders via website, packing and liaising with fastways couriers for pick up and delivery
• Preparing rosters, managing staff and posting timesheets to Asana system
• Answering/sorting customer inquiries via Social Media and over the phone Updating business owner on Daily issues and sales, with new trends and suggesting new styles in certain fabrics, input on inventory and what the factory should make based on customer suggestions/season/trends
• Visual merchandiser
• Stocked and replenishes merchandise according to store merchandising layouts
• Grooming clothes (size and style order/finger spacing racks and grooming store (mirrors, mopping, watering plants, replenishing flowers every week, vacuuming)
• Taking bookings and collaborating with bridal parties by assisting in bridal fittings and hands-on adjustments
• Processed bridal orders for bridesmaid dresses/extra fabric etc via Asana system, contacting our factory on new orders.