Emily Tuuholoaki
Auckland,AUK
Summary
Dynamic sales professional with a proven track record at Farmers, excelling in customer service and visual merchandising. Adept at managing inventory and enhancing the shopping experience, I leverage strong communication skills and a goal-oriented mindset to drive sales and foster customer loyalty. Committed to maintaining high standards of cleanliness and organization.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
4
4
years of professional experience
Work History
Sales Assistant/Merchandiser
Farmers
New Lynn, AUK
03.2019 - 04.2022
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in sales data.
- Created visually appealing product displays that attracted customer attention.
- Maintained cleanliness and organization of department, promoting a welcoming environment for shoppers.
- Helped customers locate products and checked store system for merchandise at other stores.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare department for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Barista
The Bake Pod
Auckland, AUK
01.2019 - 03.2019
- Prepared high-quality espresso drinks and beverages according to standard recipes
- Maintained cleanliness and organization of workstations and customer areas
- Provided excellent customer service, addressing inquiries and resolving issues promptly
- Operated cash register, accurately processing transactions and managing cash drawer
- Collaborated with team members to ensure efficient service during peak hours
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Christmas Sales Assistant
Farmers
New Lynn, AUK
10.2018 - 01.2019
- Assisted customers with product selection and inquiries, enhancing shopping experience during peak season.
- Maintained organized merchandise displays, ensuring products were easily accessible and visually appealing.
- Processed transactions efficiently at point of sale, contributing to smooth checkout operations.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Learned product knowledge quickly to assist customers with informed recommendations and decisions.
- Adapted to fast-paced environment, managing multiple tasks while maintaining high service standards.
- Streamlined inventory management during the holiday season by conducting regular stock checks and replenishments.
- Greeted, welcomed and offered immediate assistance to store customers.
- Assisted customers with sales orders, returns and exchanges.
Gateway Program Intern
Farmers
New Lynn, AUK
07.2018 - 08.2018
- Skillfully managed multiple priorities within a fast-paced retail environment, consistently meeting or exceeding performance expectations.
- Developed strong relationships with team members by providing exceptional support and communication.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
- Managed inventory of retail products, contributing to work load.
- ongoing training, improving product knowledge and enhancing overall customer experience.
Education
High School Diploma -
Auckland Girls Grammar
Auckland10-2018
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Processing payments
- Complex Problem-solving
- Cash register operation
- Opening and closing procedures
- Point of sale operation
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Fitting room maintenance
- Display building
- Task prioritization
- Team collaboration
- Returns and exchanges
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Reliable and responsible
- Adaptable and flexible
- Honest and dependable
- Attention to detail
- Positive customer engagement
- Flexible hours
- Safety and cleanliness standards
- Goal driven
- Product knowledge
- Inventory and stocking
Timeline
Sales Assistant/Merchandiser
Farmers
03.2019 - 04.2022
Barista
The Bake Pod
01.2019 - 03.2019
Christmas Sales Assistant
Farmers
10.2018 - 01.2019
Gateway Program Intern
Farmers
07.2018 - 08.2018
High School Diploma -
Auckland Girls Grammar