Dedicated administrator with experience in health care and customer service. Proficient in computer applications and adept at quickly learning new systems. Demonstrated ability to multitask effectively in fast-paced environments. Strong interpersonal skills foster positive interactions with clients and colleagues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Self Storage Manager (Part-time)
Hello Storage
Auckland
08.2021 - Current
I organised, delegated and monitored the daily operations of a self-storage facility.
Maintained accurate records of tenant information such as payment history and contact details.
Provided excellent customer service by responding to inquiries promptly.
Managed accounts receivable by collecting tenant rent payments, following company policies and procedures.
They have resolved customer complaints promptly and professionally to maintain positive client relationships.
I have updated existing software programs for managing tenant data or regularly tracking sales figures.
Claims Consultant - Motor
Ando
Auckland
04.2024 - 04.2025
Adhered to strict timelines when processing insurance claims.
Paid and processed claims within the designated authority level.
Resolved customer complaints regarding claim processing in a professional manner.
Coordinated with third-party vendors such as contractors and repair shops to ensure timely completion of repairs or services related to claims cases.
Provided timely updates on the status of claims to customers via phone or email communication.
Utilised specialised software programs to manage claims information and process payments.
Office Manager/Customer Service
Shorelink Australasia Ltd
06.2016 - 04.2024
Collaborate and communicate with customers on a daily basis to understand and meet their needs.
Addressing and resolving customer complaints
Looking for new business opportunities
Ensured that all customer inquiries were answered promptly and professionally.
I have developed strategies to increase efficiency by streamlining office processes.
I performed administrative tasks such as maintaining filing systems, updating databases, and preparing documents.
Newborn Hearing Screener
Waitemata District Health Board
Waitakere, North Shore And Helensville, Auckland
06.2009 - 06.2016
I performed hearing screenings on newborns using Automated Auditory Brainstem Response equipment.
We have provided comprehensive follow-up services for infants who didn’t pass the initial screening, including scheduling or referring to Audiology.
Assisted in developing and implementing new policies related to newborn hearing screening protocols.
Managed inventory of supplies necessary for the successful completion of newborn hearing screenings.
Developed relationships with families
Maintained confidentiality surrounding patient information at all times.
Maintained clinical documentation of patient treatments.
Skills
Effective communication
Self-management
Multitasking
Interpersonal skills
Quick learner
Results orientation
Active listening
Certification
Certificate in Aged support and NewBorn hearing screening
Certified Handler (HSNO) Familiar with the GHS Classification.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation