Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic
Emily Wright

Emily Wright

Kaukapakapa,Auckland

Summary

Dedicated administrator with experience in health care and customer service. Proficient in computer applications and adept at quickly learning new systems. Demonstrated ability to multitask effectively in fast-paced environments. Strong interpersonal skills foster positive interactions with clients and colleagues.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Self Storage Manager (Part-time)

Hello Storage
Auckland
08.2021 - Current
  • I organised, delegated and monitored the daily operations of a self-storage facility.
  • Maintained accurate records of tenant information such as payment history and contact details.
  • Provided excellent customer service by responding to inquiries promptly.
  • Managed accounts receivable by collecting tenant rent payments, following company policies and procedures.
  • They have resolved customer complaints promptly and professionally to maintain positive client relationships.
  • I have updated existing software programs for managing tenant data or regularly tracking sales figures.

Claims Consultant - Motor

Ando
Auckland
04.2024 - 04.2025
  • Adhered to strict timelines when processing insurance claims.
  • Paid and processed claims within the designated authority level.
  • Resolved customer complaints regarding claim processing in a professional manner.
  • Coordinated with third-party vendors such as contractors and repair shops to ensure timely completion of repairs or services related to claims cases.
  • Provided timely updates on the status of claims to customers via phone or email communication.
  • Utilised specialised software programs to manage claims information and process payments.

Office Manager/Customer Service

Shorelink Australasia Ltd
06.2016 - 04.2024
  • Collaborate and communicate with customers on a daily basis to understand and meet their needs.
  • Addressing and resolving customer complaints
  • Looking for new business opportunities
  • Ensured that all customer inquiries were answered promptly and professionally.
  • I have developed strategies to increase efficiency by streamlining office processes.
  • I performed administrative tasks such as maintaining filing systems, updating databases, and preparing documents.

Newborn Hearing Screener

Waitemata District Health Board
Waitakere, North Shore And Helensville, Auckland
06.2009 - 06.2016
  • I performed hearing screenings on newborns using Automated Auditory Brainstem Response equipment.
  • We have provided comprehensive follow-up services for infants who didn’t pass the initial screening, including scheduling or referring to Audiology.
  • Assisted in developing and implementing new policies related to newborn hearing screening protocols.
  • Managed inventory of supplies necessary for the successful completion of newborn hearing screenings.
  • Developed relationships with families
  • Maintained confidentiality surrounding patient information at all times.
  • Maintained clinical documentation of patient treatments.

Skills

  • Effective communication
  • Self-management
  • Multitasking
  • Interpersonal skills
  • Quick learner
  • Results orientation
  • Active listening

Certification

  • Certificate in Aged support and NewBorn hearing screening
  • Certified Handler (HSNO) Familiar with the GHS Classification.
  • Forklift license

References

References Available upon request

Timeline

Claims Consultant - Motor

Ando
04.2024 - 04.2025

Self Storage Manager (Part-time)

Hello Storage
08.2021 - Current

Office Manager/Customer Service

Shorelink Australasia Ltd
06.2016 - 04.2024

Newborn Hearing Screener

Waitemata District Health Board
06.2009 - 06.2016

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Emily Wright