Emily(yixuan) Yang
Auckland
Summary
Friendly, empathetic individual with excellent communication skills and a commitment to providing outstanding service and support. In-depth knowledge of customer needs and conflict resolution with strong problem solving skills. Committed to building positive customer relationships and increasing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Nail Artist
Buer Nail Stduio
01.2025 - 02.2025
- Consistently received positive feedback from clients, leading to increased referrals and new business opportunities.
- Participated in ongoing training workshops to stay current with industry standards and enhance professional development.
- Achieved excellent time management skills, allowing for efficient completion of tasks without sacrificing quality or client satisfaction.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
FOH Staff Member
Yi Jia Cafe
11.2024 - 01.2025
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
- Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Helped guests at tables when in need of assistance.
Graphic Designer
Yi Jia Cafe
11.2024 - 01.2025
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
FOH Team Member
Guangzhou Hotpot
12.2022 - 08.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Education
Bachelor of Architecture - Architecture
University of Auckland
Auckland, NZ11-2026
Skills
- Customer service
- Active listening
- Problem resolution
- Order taking
- Team collaboration
- Social media design
- Graphic design
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Nail Artist
Buer Nail Stduio
01.2025 - 02.2025
FOH Staff Member
Yi Jia Cafe
11.2024 - 01.2025
Graphic Designer
Yi Jia Cafe
11.2024 - 01.2025
FOH Team Member
Guangzhou Hotpot
12.2022 - 08.2023
Bachelor of Architecture - Architecture
University of Auckland
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