Emma Bergstrom
Greytown,WGN
Summary
I have 5 years experience within various administrative coordinator duties. I'm motivated, attentive and bring excellent communication and interpersonal skills. I have demonstrated ability to manage competing priorities and meet deadlines through change management projects, such as leading a payroll change project and automation within HR core functions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payroll & HR Coordinator
Medical Assurance Society
01.2023 - Current
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Practice Manager
Connected Accountants
05.2019 - 12.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organisation operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw internal and external accounting, budgeting, and financial reporting.
Assistant Store Manager
Nood Furniture
10.2017 - 05.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma - Human Resources Development
The Career Academy NZ
05.2023
Skills
- Payroll Processing
- Onboarding and Orientation
- Employment Law knowledge
- Human Resources Management
- Microsoft Office
- Project- and Work Planning
Certification
- Certified HR Generalist, AIHR - Academy to Innovate HR - 2024
- Certified Digital HR Specalist, AIHR - Academy to Innovation HR - 2024
Timeline
Payroll & HR Coordinator
Medical Assurance Society
01.2023 - Current
Practice Manager
Connected Accountants
05.2019 - 12.2022
Assistant Store Manager
Nood Furniture
10.2017 - 05.2019
Diploma - Human Resources Development
The Career Academy NZ
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