Emma Bidlake
Paraparaumu Beach,WGN
Summary
Proven Checkout Operator and Front of front-of-house employee at New World and Origin Bakery, respectively, I excel in POS system operations and delivering exceptional customer service. Demonstrated ability to enhance store revenue and customer satisfaction through effective communication and team collaboration. Skilled in retail transactions and promoting store loyalty programs, consistently upholding company standards and values. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Checkout Operator
New World
Paraparaumu , Paraparaumu
11.2023 - Current
- Greeted customers in a friendly and courteous manner.
- Identified customer needs and promoted matching targets to enhance store revenue.
- Balanced tills daily to ensure the accuracy of transactions.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted in the unloading and stocking of inventory items as needed.
- Verified payments and electronic funds accuracy to protect involved parties.
- Kept register terminal area and store clean and orderly.
- Answered customers' questions about products, prices, and availability.
- Scanned items and checked pricing on the cash register for accuracy.
Checkout Operator
New World
Greenmeadows, Napier
11.2022 - 08.2023
- Provided courteous and friendly greetings to customers.
- Balanced tills daily to ensure the accuracy of transactions.
- Kept register terminal area and store clean and orderly.
- Scanned items and checked pricing on the cash register for accuracy.
- Answered customers' questions about products, prices, and availability.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted in the unloading and stocking of inventory items as needed.
- Checked payment accuracy for security.
Front of House Employee
Origin Bakery
Taradale, Napier
02.2022 - 08.2022
- Performed opening and closing duties, such as counting money and organizing supplies.
- Greeted customers and provided friendly customer service.
- Explained menu items, took orders, and delivered food courses according to instructions.
- Upheld company standards and values, representing the brand positively.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Directed patrons to restrooms and other amenities within the facility.
- Handled multiple tasks simultaneously while maintaining a focus on customer satisfaction.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Maintained safe food handling practices to prevent germ spread.
Education
High School Diploma -
Paraparaumu College
Paraparaumu, NZ10-2024
Skills
- Product restocking
- Retail transactions
- Point of sale system operations
- Team contribution
- Team work
- Customer service
- Promoting store loyalty programs
- Liquor law compliance
- Working under pressure
- Complaint resolution
- POS system operation
- Bagging items properly
Timeline
Checkout Operator
New World
11.2023 - Current
Checkout Operator
New World
11.2022 - 08.2023
Front of House Employee
Origin Bakery
02.2022 - 08.2022
High School Diploma -
Paraparaumu College
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