Summary
Overview
Work History
Education
Skills
Timeline
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Emma Birch

Rotorua

Summary

Dynamic professional with a proven track record at BP Alice Springs, excelling in customer service and team leadership. Recognized for rapid learning and attention to detail, I fostered a loyal customer base while mentoring staff to uphold exceptional service standards. Committed to maintaining a safe and welcoming environment for all patrons.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

12
12
years of professional experience

Work History

Kitchen Cook

BP Gap Road
03.2023 - 08.2025
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.

Console Operator

BP Alice Springs
02.2015 - 03.2023
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.

Bar Manager

Evolution Alice Springs
01.2014 - 02.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Education

Spotswood College
New Plymouth, TKI

Skills

    Computer proficiency

    Rapid learning

    Customer service excellence

    Attention to detail

Timeline

Kitchen Cook

BP Gap Road
03.2023 - 08.2025

Console Operator

BP Alice Springs
02.2015 - 03.2023

Bar Manager

Evolution Alice Springs
01.2014 - 02.2015

Spotswood College

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Emma Birch