Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emma Rachael Bradley

Orini,WKO

Summary

Thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Admin Support Manager

Freedom Furniture
03.2018 - 01.2021
  • This included receipting trucks and products in accurately and amending any incorrect stock
  • Managed approximately 20 incoming calls, and emails per day from customers
  • Managing our warehouse and the two warehouse staff, and enforcing a cohesive alphabetical system for efficiency.
  • Customer service and complaints
  • Managing online sales and any returns
  • Opening and closing the store
  • Depositing money to the bank and weekly safe counts
  • Filing and creating systems
  • Stocktaking and write offs
  • Covering the store when the other two managers weren’t present

Decorator Support

Freedom Furniture
03.2017 - 03.2018
  • Collaborated with clients to develop personalised design concepts and window treatments for their homes.
  • Participated in trade shows and conferences to stay current on industry advancements and new products.
  • Created strong relationships with suppliers, installers and makers.
  • Organised workflow efficiently to meet tight deadlines, enabling timely project completion.
  • Ensure weekly and monthly targets were met, and strategies for better sales if they weren't met.
  • Assisted with quoting and communication with clients

Sales Consultant

Freedom Furniture
03.2016 - 03.2017
  • Successfully cross trained in both furniture and homewares
  • Maintaining order on the sales floor by checking products, keeping track of what needs to be ordered, ensuring all tickets are up to date with the correct information
  • Following up on customer quotes
  • Handled cash transactions accurately while adhering to established security procedures.
  • Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.
  • Greeted customers and helped with product questions, selections, and purchases.

Chef De Partie

Smith and McKenzie Chophouse
04.2013 - 02.2016
  • I was working in larder and desserts while I studied Professional Cookery
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods, often over 150 pax during night service.
  • Maintained well-organized mise en place to keep work consistent.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
  • Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
  • Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Cafe Staff

Forlongs Furnishings
01.2012 - 01.2013
  • Supported team members by cross-training in multiple roles, resulting in improved flexibility and coverage during staff shortages.
  • Proactively restocked supplies and ingredients throughout the day, ensuring seamless operations without disruptions or delays.
  • Enhanced customer satisfaction by delivering prompt and courteous service in a fast-paced cafe environment.
  • Maintained composure under pressure during busy periods while simultaneously managing multiple tasks and prioritizing customer service.
  • Managed cash register transactions accurately while handling money responsibly to maintain balanced tills at the end of each shift.
  • Developed rapport with regular customers

Education

NCEA Level 2 -

Hamilton Girls High School
Hamilton, NZ
2012

Diploma of Culinary Arts - Hospitality

Wintec
Hamilton, NZ
2014

Certificate of Horticulture Level 3 - Horticulture

Open Polytechnic
Online
01-2024

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Customer service expertise
  • Team player
  • Friendly and outgoing
  • Multitasking and organisation
  • Clear communication

Certification

  • NZ Driver's License

Interests

  • Absolutely love being a mum, raising our 2 babies Harper (4), and Vann (15)
  • Love living a self sufficient lifestyle, growing our own foods and raising meat
  • Avid gardener, selling homegrown flowers and produce
  • Utilise culinary knowledge by making my family mainly from scratch meals, ensuring I know what I'm really feeding my 2 children

Timeline

Admin Support Manager

Freedom Furniture
03.2018 - 01.2021

Decorator Support

Freedom Furniture
03.2017 - 03.2018

Sales Consultant

Freedom Furniture
03.2016 - 03.2017

Chef De Partie

Smith and McKenzie Chophouse
04.2013 - 02.2016

Cafe Staff

Forlongs Furnishings
01.2012 - 01.2013

NCEA Level 2 -

Hamilton Girls High School

Diploma of Culinary Arts - Hospitality

Wintec

Certificate of Horticulture Level 3 - Horticulture

Open Polytechnic

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Emma Rachael Bradley