Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Bryans

Pukehangi,BOP

Summary

Results-driven Treatment Coordinator with expertise in customized treatment plans and skin analysis. Proven ability to exceed sales goals while nurturing deep customer relationships through exceptional service.

Overview

10
10
years of professional experience

Work History

Treatment Coordinator

Caci Clinic
, Rotorua
07.2023 - Current
  • Created customized treatment plans for clients based on individual needs.
  • Resolved any issues related to payment discrepancies in a timely manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Advised customers on skincare products based on individual needs.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Provided skin treatments using professional products and techniques.
  • Collaborated with team members to enhance service delivery and customer experience.
  • Managed appointments and scheduling to ensure efficient service flow.
  • Ensured compliance with health regulations and safety standards in treatment practices.
  • Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
  • Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
  • Demonstrated an understanding of skin types when recommending products or services.
  • Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
  • Performed skin analysis to determine client needs and advised on suitable treatments.

Restaurant Manager

Plenty Group
, Rotorua
01.2020 - 07.2023
  • Managed daily operations to ensure smooth restaurant functionality.
  • Supervised staff to maintain high service standards and efficiency.
  • Implemented training programs to enhance team skills and knowledge.
  • Coordinated inventory management to ensure adequate stock levels.
  • Developed schedules to optimize workforce and meet service demands.
  • Enforced health and safety regulations to maintain a safe environment.
  • Collaborated with suppliers to negotiate contracts and manage orders.
  • Oversaw customer service initiatives to enhance guest satisfaction experiences.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Business Manager

Estee Lauder Companies
Edinburgh , Scotland
10.2015 - 01.2020
  • Managed daily operations and optimized processes for beauty product distribution.
  • Collaborated with cross-functional teams to enhance customer service strategies.
  • Oversaw inventory management and ensured accurate stock levels across departments.
  • Developed training materials to improve staff knowledge on product lines.
  • Analyzed market trends to inform strategic planning and product positioning.
  • Led team meetings to communicate goals and align project objectives effectively.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Drove high performance by developing team members.
  • Prepared monthly financial statements for review by executive leadership team.
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.

Education

HNC - Beauty Therapy

Glasgow Clyde College
Glasgow, Scotland
06-2016

Skills

  • Customized treatment plans
  • Skin analysis
  • Product knowledge
  • Customer relationship management
  • Sales strategy development
  • Staff training implementation
  • Operational efficiency
  • Inventory management

Accomplishments

  • Treatment Advisor of the year 2024.
  • Highest sales growth in the region for Estee Lauder Companies with a +327% on previous fiscal year.
  • Achieved NZ permanent residence through hospitality work

Timeline

Treatment Coordinator

Caci Clinic
07.2023 - Current

Restaurant Manager

Plenty Group
01.2020 - 07.2023

Business Manager

Estee Lauder Companies
10.2015 - 01.2020

HNC - Beauty Therapy

Glasgow Clyde College

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Emma Bryans