Emma Buisson
Wellington,WGN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanour and motivated to maintain customer satisfaction. Use to work on high rush shift and know how to optimize time, organisation and efficiency with quality.
Overview
5
5
years of professional experience
Work History
Head Waiter
Prima Les Colonnes
01.2023 - 11.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of the ordering system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Assisted with bartending duties during high-volume shifts.
Head Waiter
Prima Bonheur
07.2020 - 11.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of the ordering system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Served high customer volumes during nights, and weekends.
Head Waiter
Monsieur Georges
05.2019 - 07.2020
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Food Runner
Monsieur Georges
09.2018 - 05.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School Diploma -
Louis Barthou High School
Pau07.2015
Skills
High-volume dining
Menu Memorization
Guest Relations Management
Menu presentation
Cash Handling
Reservation handling
Service prioritization
Food station setup
Languages
Spanish
Limited Working
English
Professional Working
Referees
Atanas Boshnakov/ Prima Les Colonnes, Prima Bonheur, Monsieur Georges : +33 669791515
Megane Burtin/ Prima Les Colonnes : megane.burtin@gmail.com
Timeline
Head Waiter
Prima Les Colonnes
01.2023 - 11.2023
Head Waiter
Prima Bonheur
07.2020 - 11.2022
Head Waiter
Monsieur Georges
05.2019 - 07.2020
Food Runner
Monsieur Georges
09.2018 - 05.2019
High School Diploma -
Louis Barthou High School
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