EMMA C. ABAO
Remuera,New Zealand
Summary
Compassionate Healthcare Assistant with a decade of experience in delivering high-quality patient care and ensuring customer satisfaction. Proven ability to provide emotional and psychological support while assisting clients in achieving their healthcare goals. Skilled in recording vital signs and collaborating with medical staff to enhance patient outcomes. Committed to fostering a supportive environment that prioritizes the well-being of patients.
Overview
11
11
years of professional experience
Work History
Healthcare Assistant
Claire House Rest home
Mt Eden, New Zealand
01.2025 - Current
- Undertaking personal care and morning routine of the residents
- Giving scheduled medication to residents
- Responding to resident requests
- Support residents in facility activities
- Assist residents in dining areas, serving meals and laying off tables
- Maintaining and updating resident healthcare records
- Assisting with handover of residents at shift changes
Disability Support Worker
PETERV
Takapuna, New Zealand
08.2024 - Current
- Assist in personal care and hygiene, giving prescribe medication, mobility and therapy exercises
- Medical Assistance and Monitoring
- Prepare meals and give food through oral and G-tube feeding
- Assist in community engagement: plan and set activities in the community parks
- Manage challenging behaviors, perform light housekeeping duties
Social Insurance Officer III/ Officer-in-Charge
Philippine Health Insurance Corporation
Taguig City, Philippines
07.2014 - 05.2024
- Ensures excellent client satisfaction of every transaction in Frontline operation, supervises the implementation of National Health Insurance Program in membership program, premium contribution, claims filing and reimbursement
- Provide inputs to the short- and long-range planning, operational objectives, strategies, action plans, and annual budgets, review work processes and recommend change/s to improve and optimize its performance and ensures coordination and harmonious working relations between staffs and other sections
Caregiver
Private Care
, Philippines
02.2020 - 04.2023
- Assist appointments with the physician, taking vital signs, assist patient during scheduled laboratories and check-ups, Carer at home and during hospital confinements, assisting in taking medicines at home, meal preparations, bed making and doing laundry
Caregiver
Private Care
, Philippines
03.2019 - 07.2019
- Assist appointments with the physician, taking vital signs, assist patient during scheduled laboratories and check-ups, Carer at home and during hospital confinements, assisting in taking medicines at home, meal preparations, bed making and doing laundry
Education
Diploma in Community Healthcare and Support - Level 7
New Zealand Skills And Education
Auckland, New Zealand02-2025
Bachelor of Science in Nursing - Registered Nurse (Philippine Board passer)
Philippine College of Health Sciences, Inc.
Philippines05.2011
Bachelor of Science in Psychology -
Far Eastern University
Philippines04.1998
Skills
- Team Player
- Can-do attitude
- Motivated
- Reliable
- Strong empathy
- Kindness
- Positive attitude
- Warm
- High level of attention to detail
- Driving
- Excellent oral communication skills
- Excellent written communication skills
- Friendly
- Professional
Training
- New Zealand First Aid Training Course, 11/25/24
- Disaster and Emergency Preparedness Program, 10/05/23
- Effective Coaching and Mentoring, 06/28/22
- Ethical Leadership: Achieving Excellence Through Ethics, 06/07/22
- Collaborative Negotiation Skills Workshop, 12/03/19
- Customer Relations Skills and Management Program, 10/01/19
- Transformational Leadership, 10/30/18
- Customer Service Skills and Attitude Training, 09/07/18
References
- Jamsheer Chakkipparamdam, Supervisor/Health Care Assistant, Claire House Rest home, 02108715469, cpjamshi786@gmail.com
- Jesse Petersen (PeterV-Manawanui), Employer, 0212652774, jsspetersen@gmail.com
- Mahreen Baloch, 0800998811, mahreen@nzse.ac.nz, Health Lecturer, New Zealand Skills and Education, New Lynn Campus, Auckland, New Zealand
Timeline
Healthcare Assistant
Claire House Rest home
01.2025 - Current
Disability Support Worker
PETERV
08.2024 - Current
Caregiver
Private Care
02.2020 - 04.2023
Caregiver
Private Care
03.2019 - 07.2019
Social Insurance Officer III/ Officer-in-Charge
Philippine Health Insurance Corporation
07.2014 - 05.2024
Diploma in Community Healthcare and Support - Level 7
New Zealand Skills And Education
Bachelor of Science in Nursing - Registered Nurse (Philippine Board passer)
Philippine College of Health Sciences, Inc.
Bachelor of Science in Psychology -
Far Eastern University
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