Emma Campbell
Dannevirke,MWT
Summary
Well-trained Assistant Restaurant Manager promoting 11 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Assistant Restaurant Manager
McDonald's
10.2013 - Current
- Lead and direct team members on effective methods, operations and procedures
- Scheduling of staff and managers
- Accurately complete weekly and monthly stock takes and order appropriate supplies
- Reconcile cash and credit card transactions to maintain accurate records
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties
- Develop, implement and manage business plans to promote profitable food and beverage sales
- Effectively manage payroll and timekeeping, and paperwork for new hires and terminations
- Conduct health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Spearhead regular maintenance and repair operations to keep building and equipment in peak condition
- Customer complaints and resolution
- Customer Service.
Bar Manager
Settlers Arms Tavern
01.2013 - 07.2015
- Responsible Sale and Supply of Liquor
- Inventory Control
- Safe cooking Practices
- Customer Service.
Education
The Career Academy
05.2024
McDonald's Management Programme
01.2018
Skills
- Decision Making
- Flexible and adaptable
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Attention to detail
- Problem solving
- Good telephone etiquette
- First aid Qualified
- Punctual and reliable
- Shift Management
- Food Safety Compliance
- Employee Scheduling
- Staff Training and Development
Accomplishments
Department Manager of the Year 2019
Timeline
Assistant Restaurant Manager
McDonald's
10.2013 - Current
Bar Manager
Settlers Arms Tavern
01.2013 - 07.2015
The Career Academy
McDonald's Management Programme
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