Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Emma Cockburn

Christchurch,Bishopdale

Summary

Energetic and enthusiastic recent high school graduate with a strong interest in the hotel industry. Recognized for excellence through multiple high school awards, demonstrating a commitment to hard work and achievement. Known for excellent communication skills, a keen eye for detail, and a passion for delivering outstanding customer experiences. Adept at working in fast-paced environments and eager to contribute positively to a dynamic team. Demonstrates a solid foundation in customer service through various part-time roles, with a willingness to learn and adapt quickly. Seeking a position in the hotel industry to learn, apply and further progress in hospitality and customer relations.


Overview

3
years of professional experience
1
Certification

Work History

ProPharma

Warehouse Assistant
08.2022 - Current

Job overview

  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Picked orders quickly and accurately to maintain demanding productivity goals.

New World

Checkout Operator
02.2022 - 08.2022

Job overview

  • Greeted customers and provided outstanding customer service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Met customer needs through polite, friendly and attentive service.
  • Restocked and organized merchandise in front lanes.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Packed customer orders into boxes and bags, transferring to shopping cart.

Growers Direct Market

Store Assistant
10.2021 - 02.2022

Job overview

  • Rotated product when stocking shelves to maintain freshness.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms

Education

Burnside High School
Christchurch, NZ

High School Diploma
10.2023

University Overview

  • Completed NCEA Level 1, 2, and 3
  • Graduation Diploma Awarded with Distinction
  • Recipient of The Hospitality Copper Pot Award for General Excellence (2023)
  • Recipient of Platinum Service Award for completing a minimum 40 hours of voluntary service at Burnside High School (2023)
  • Recipient of 1st place Award in Hospitality, Culinary Design (2023)
  • Recipient of 1st Place Award in Early Childhood Studies (2023)
  • Recipient of The General Excellence in Hospitality Trophy (2022)
  • Recipient of 1st Place Award in Hospitality, Food & Beverage (2022)
  • Recipient of 1st Place Award in Hospitality, Food Technology (2022)
  • Recipient of 1st Place Award in Early Childhood Studies (2022)
  • Recipient of 1st Place Award in Hospitality, Food Technology (2021)

Skills

  • Forklift Operation
  • Attention to Detail
  • Maintaining Workplace Safety
  • Excellent customer service
  • Professional Appearance
  • POS System Operation
  • Strong Work Ethic
  • Experience with SAP technologies

Certification

  • Full NZ Drivers License
  • Certified Forklift Operator, 2022
  • Certified Reach Truck Operator, 2022
  • Certified Stock Picker Operator, 2022
  • Certified Work Assistant Vehicle Operator, 2022


Timeline

Warehouse Assistant

ProPharma
08.2022 - Current

Checkout Operator

New World
02.2022 - 08.2022

Store Assistant

Growers Direct Market
10.2021 - 02.2022

Burnside High School

High School Diploma
Emma Cockburn